Basil Ford

Oil change, brakes & rotors Service is great. Very friendly & helpful when I ask questions. They tell you exactly what they are going to do before they even start the work. Service is great. Very friendly & helpful when I ask questions. They tell you exactly what they are going to do before they even start the work. More

Oil change I went to the dealership to get an oil change, They had a quick lube lane. So I decided to use it. I was in an out in under an hour I went to the dealership to get an oil change, They had a quick lube lane. So I decided to use it. I was in an out in under an hour More

Oil change 10000 mile check up No problem last visit 2 1/2;yrs ago when got another lease was led to believe the remaining 10 months on my original lease would be waived when I leas No problem last visit 2 1/2;yrs ago when got another lease was led to believe the remaining 10 months on my original lease would be waived when I leased the 2016 fusion I later found out that the remaining payments were figured into my new payment. When I brought it up to another salesman I was told the process was not explained properly. Nothing could be done so I was out $3000. More

Excellent, honest service! Basil Ford always has honest and reliable service. They are my first choice for car repairs. Basil will never try to convince you to have costly, unn Basil Ford always has honest and reliable service. They are my first choice for car repairs. Basil will never try to convince you to have costly, unnecessary repairs like other places. I would recommend them highly. More

Prompt and Professional By far the best leasing experience I've ever had. Josh was helpful and accommodating without being pushy. Went the extra mile to make sure I was happy By far the best leasing experience I've ever had. Josh was helpful and accommodating without being pushy. Went the extra mile to make sure I was happy! Mission accomplished! More

Excellent care We are a return buyer to Basil Ford. The center is welcoming and the staff courteous and helpful. Our Sales Professional, Nick Valint, made our expe We are a return buyer to Basil Ford. The center is welcoming and the staff courteous and helpful. Our Sales Professional, Nick Valint, made our experience as easy as possible. He listened, heard, and made recommendations based on what we were looking for in features, pricing, and any concerns. He was very knowledgeable and thorough. More

Routine maintenence The staff was very friendly, courteous and professional. Wait time was minimal. A very relaxing waiting area and very satisfied with the quality of wo The staff was very friendly, courteous and professional. Wait time was minimal. A very relaxing waiting area and very satisfied with the quality of work. More

Awesome! Quick and affordable! They know my vehicle like nobody else. Friendly service advisors in a clean environment. Convienent location with shuttle drivers available. Coupon They know my vehicle like nobody else. Friendly service advisors in a clean environment. Convienent location with shuttle drivers available. Coupons are an added bonus. More

Tire repair Traveled to Buffalo area for MAAC swim championships. Tire was going flat and was on Walden ave looking for a repair shore at 7pm. Pulled into Basil Traveled to Buffalo area for MAAC swim championships. Tire was going flat and was on Walden ave looking for a repair shore at 7pm. Pulled into Basil Ford and they were just closing for the day. I spoke to Jose in service and he said no problem bring the vehicle in and he found a nail in the right rear tire. Even though they were done for the day, he had his repair guys stayed longer and they patched and balance the tire and got me and family on our way in less than 20 minutes. Great service and no hesitation on his part or his staff to help me out. Thx Jose and repair guys for going out of your way to help out an out of town traveler! I later found out that my sister buys and services her vehicles at Basil and has a good history with them as well More

Professionalism at its finest I recently purchased my dream truck from Basil Ford. The staff made the entire experience wonderful from the moment I walked in the door. The staff wa I recently purchased my dream truck from Basil Ford. The staff made the entire experience wonderful from the moment I walked in the door. The staff warmly greeted me with a smile and a handshake. They swept me through the entire process quickly and professionally. With a quick copy of my drivers license, I was test driving my new truck. By the time I returned they had already valued my trade in. I love a good negotiation, as a matter of fact I crave it. Unfortunately, that never came to fruition. The numbers on my trade were exceptional. The price I wanted to pay for the new truck was already quoted on paper. I was signing on the dotted line in record time which left me the entire afternoon to do what I wanted. No fuss. No hassle. That's my kind of buying experience. Hats off to Chuck, Rocky, and the entire Basil staff. More