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Basil Ford

Cheektowaga, NY

4.7
608 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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608 Reviews of Basil Ford

May 23, 2018

That’s the Basil difference From looking at the suv to test driving to answering all the questions I had mike Thompson has done an out standing job he made buying a suv easy from More

by Bootslagowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Thompson vinny vigrass
Jun 04, 2018 -

Basil Ford responded

Thanks to you! We appreciate your continued support. Welcome to the family!

May 16, 2018

Basil service outstanding Over the past two decades I have been dealing with Basil Ford. I have always had a great experience. In the few times I have had to work with the se More

by KENNELLY67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Jun 04, 2018 -

Basil Ford responded

Thanks Ken! We're so glad to hear it! Happy driving!

April 27, 2018

Friendly competent people I recommend Basil Ford because the people are always warm friendly and welcoming. Wait area for service is comfortable with free wifi, water coffee li More

by Ropha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinnie, mike Worthington, andrew in service, josh in finance
Apr 27, 2018 -

Basil Ford responded

Thanks Ropha! We appreciate your kind review & your continued support!

April 06, 2018

Service Great sevice,friendly staff. Service was done in a timely manner. Very efficient and courteous service. Inspection, oil change, multi point inspec More

by walmart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 06, 2018 -

Basil Ford responded

Thanks to you! Happy driving & welcome to the family!

March 31, 2018

Not satisfied I posted a review to the Dealer's website however they will not post it until they review it to see if it meets their giudelines so therefore I'm goin More

by Yvonne Bridges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Whomever was in your service center
Apr 06, 2018 -

Basil Ford responded

Hi Yvonne, I apologize about this. We are looking into why the shuttle rides weren't offered to you. Please also know, we cannot and do not filter any reviews that are left on any of our sites! Please contact us at basilcares@basilford.com so we can better understand what occurred. Thank you!

March 29, 2018

fast and easy I went in with a truck I bought 6 months ago right out of collage with 10k down i knew it would be in a bad spot with it bit they helped switch me int More

by canyder33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
vinny and Jordan
Apr 06, 2018 -

Basil Ford responded

We're so glad to hear it, thank you! Welcome to the family!

March 27, 2018

Great experience I originally went in for an oil change. I only had 3 payments left on my lease and was asked if I was interested in talking to someone about a new veh More

by Prapestis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Pontrello, John Patton
Mar 28, 2018 -

Basil Ford responded

Thanks for your kind review, we appreciate your business! Happy driving!

March 19, 2018

Excellence in car buying This has been best car buying experience, My salesman did all he could for me the staff was exceptionally nice. Beauitful dealership very nice people More

by Escape lover 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Latine, Jess Basil
March 07, 2018

Great customer service very friendly people. I would recommend Basil Ford to everyone. They also have a really nice waiting room with coffee popcorn and More

by Ford150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew kern
Mar 09, 2018 -

Basil Ford responded

Thanks to you! Happy driving!

February 28, 2018

Unhappy customer The service technician never reported a part he broke in my car I had to find out on my own I will be reporting this to the better Business Bureau unh More

by Bernard Brown
Recommend Dealer
No
Employees Worked With
Bob
Mar 16, 2018 -

Basil Ford responded

Hi Bernard, we take comments like this very seriously, please contact us at basilcares@basilford.com so we can look into this issue. Thank you

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