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Basil Ford

Cheektowaga, NY

4.7
608 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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608 Reviews of Basil Ford

March 15, 2019

Great customer service They got my car in and out at a fair price . The staff was really friendly and the shuttle service was great . My seems to be fine now . Happy I went More

by Apple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew kern
Mar 18, 2019 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 20, 2019

Very Pleasant Experience, Buying a 2016 F-150 Very easy and pleasant experience, buying a2016 F-150,I would like to thank, Kristopher Moore,s The salesman,any Tony from finance.I hope they are wor More

by COBRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristopher Moore,and Tony from finance
Feb 25, 2019 -

Basil Ford responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 01, 2019

Basil Ford Super people working there. Allways treated like your great friends. They go out of their way to make you feel comfortable, even when your not buying More

by Taurus Marc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McGill and another young man in the service dept. not sure of his name.
Feb 12, 2019 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

January 26, 2019

Amazing Great service i like it and jose gonzales real humble and honest person thanks. I will be taking my truck there forany service needs thanks. More

by Rafi316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose gonzalez
Jan 28, 2019 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 24, 2019

Oil change Wonderful service as always. Informative, not pushy and timely. Everyone also always has a smile on their face. The price is actually cheaper than oth More

by Winnicki27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Schutt
Jan 28, 2019 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.

January 03, 2019

Superb I had such an easy enjoyable experience for my first visit. Everything was clearly explained and Jose was just so nice! I used the shuttle service so More

by Kar1168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 08, 2019 -

Basil Ford responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

December 22, 2018

Great experienced, friendly and respectful Soon as I walk in I was welcome Felt really good, been to few dealership getting my car work on but this one was the best. I will be returning back More

by Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Dec 26, 2018 -

Basil Ford responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

December 21, 2018

Great service, quick response Basil Service did a fantastic job with my 2010 Lincoln MKS. Car was dropped off after 6:00 pm and was repaired before 2:00 pm the following afternoon. More

by bflojrob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Dec 26, 2018 -

Basil Ford responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

December 18, 2018

Basil Ford is an excellent choice for service Thank you basil Ford and it’s technicians for the service performed on my 2013 Ford fusion titanium in rebuilding the transmission another job very we More

by Texido black 2013 fusion titanium
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bova And an unnamed transmission specialist
Dec 20, 2018 -

Basil Ford responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

December 13, 2018

Oil change Guy giving us an oil change just seem irritated. He was going back and forth with another customer and put him in a bad mood for my service. Just was More

by Screenname
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Receptions lady
Dec 17, 2018 -

Basil Ford responded

Thank you for giving us the chance to improve by giving us your feedback. We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at basilcares@basilford.com to further discuss your visit.

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