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Basil Ford
Cheektowaga, NY
615 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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615 Reviews of Basil Ford
July 31, 2019
Excellent service Twice this past week I appeared at the Quick Lane without an appointment. The first visit was for an oil change and maintenance. The second in respo Twice this past week I appeared at the Quick Lane without an appointment. The first visit was for an oil change and maintenance. The second in response to a low tire pressure warning. Both times I was treated very well and am happily motoring. More
by MJFJR
Employees Worked With
Andrew Kern and Jose
July 29, 2019
Service Fast friendly courteous service. Highly recommend Jose. He under promised and over delivered. He is a huge asset to the dealership. Would recommend th Fast friendly courteous service. Highly recommend Jose. He under promised and over delivered. He is a huge asset to the dealership. Would recommend the fast lane service to all More
by Hdroadglide
Employees Worked With
Jose
July 26, 2019
My experience was overall 5 star. Mike Thompson is a 5 star salesperson, who goes above and beyond to give you the best experience.He is very motivated, and is an asset to the basil f Mike Thompson is a 5 star salesperson, who goes above and beyond to give you the best experience.He is very motivated, and is an asset to the basil ford dealership.Mike Thompson couldn't do enough for my wife and I. We leased a 2019 ford explorer XLT.,and will return for sure to your dealership . The overall staff was very cuterious and receptive to our needs and concerns. We will be back!! Thank you! More
by Boss
Employees Worked With
Mike Thompson
July 22, 2019
Excellent Service Every time I take my car into the Basil service department I am greeted professionally and courteously. I usually only need oil changes and tire rota Every time I take my car into the Basil service department I am greeted professionally and courteously. I usually only need oil changes and tire rotations, but I bring work with me and wait for the car in their waiting area. Everyone always says, "Hello," and they are very good about keeping you up to date with what is happening with your car and the time it will take. I am very happy with Basil! More
by Judy
Employees Worked With
Andrew
July 08, 2019
Great Sales Service I recently took my Ford Escape in for service at the dealership. My sales rep Mike saw me waiting and walked me over to his desk to talk about my leas I recently took my Ford Escape in for service at the dealership. My sales rep Mike saw me waiting and walked me over to his desk to talk about my lease which was up in a few months. Well needless to say I walked out not so long later with a brand new F-150! The entire team at Basil Ford was fantastic and I love working with them for my vehicles. Mike and Jordan definitely both know what they are doing and make the process seamless.! More
by ChrisFF50
Employees Worked With
Michael McGill, Jordan Moll-Vigrass
June 28, 2019
Great Service Department I have a 2004 Mach 1 Mustang that takes special treatment. Every time I go to Basil they take care of the car 100% for me. Great service department I have a 2004 Mach 1 Mustang that takes special treatment. Every time I go to Basil they take care of the car 100% for me. Great service department More
by Grog
Employees Worked With
Kristen
June 19, 2019
Great service Needed inspection and oil change and had both done in no time at all. Great people and service. They go out of their way to help you Needed inspection and oil change and had both done in no time at all. Great people and service. They go out of their way to help you More
by Terricm
Employees Worked With
Ashley Ostrowski
June 06, 2019
Used car purchase My buying experience at Basil Ford was fantastic. We would like to thank Holly, Frank, Tony and Jordan for their professionalism. They explained eac My buying experience at Basil Ford was fantastic. We would like to thank Holly, Frank, Tony and Jordan for their professionalism. They explained each step with no pressure to purchase. I would definitely recommend Basil Ford. More
by Tom523
Employees Worked With
Holly, Frank, Tony & Jordan
May 23, 2019
Don’t understand want this means. Completely satisfied. Well taken care of. I was taken care of in a timely manner and with great attention by the staff. Everything explained very cle Completely satisfied. Well taken care of. I was taken care of in a timely manner and with great attention by the staff. Everything explained very clearly. More
by Paul
Employees Worked With
Dave
May 10, 2019
Repairs to pass inspection Excellent service by Jason (on phone), Aaron at Basil 5/6/19 & 5/10/19-good explanation, ordered parts promptly, repairs done in one day! Appreciate s Excellent service by Jason (on phone), Aaron at Basil 5/6/19 & 5/10/19-good explanation, ordered parts promptly, repairs done in one day! Appreciate shuttle-service ( Tom in am) Brad (pm). This service makes a difference for me! Happy customer for 30+ years! More
by nun, karen 11
Employees Worked With
Jason & Aaron in service
