Basil Ford

My vehicle was in to have some damage repaired. Everyone kept me informed on what was happening for the entire time. My vehicle was perfect when I received it back kept me informed on what was happening for the entire time. My vehicle was perfect when I received it back More

The quick response initially was very appreciated. The issue started when I was told my vehicle was ready and it wasn’t detailed properly When I returned to pick it up a week after my ready call I was tr issue started when I was told my vehicle was ready and it wasn’t detailed properly When I returned to pick it up a week after my ready call I was truly disappointed in the cleanliness of the vehicle and the not detailed interior. I had to return the vehicle and complain about it then return again to repurchase the vehicle The sales manager and I were able to come to and agreement about the delivery condition and a solution to the problem. More

Total waste of time, especially during COVID - made us wait We called ahead and arranged as much as possible as we could ahead of time in buying a used car. When we arrived, we still had to wait long periods o We called ahead and arranged as much as possible as we could ahead of time in buying a used car. When we arrived, we still had to wait long periods of time, first outside in the rain, then after we test drove a car, inside, all together over 4 hours. This is during a COVID pandemic. Then, they refused to sell us a car. We were told it was because our car, which we were going to use in a trade-in, had too much money left on the loan. If we wanted to pay 2900 dollars up front, they would sell us a car that was 11000 dollars. ?? If we had 2900 dollars cash on-hand, we would have bought a car from a private dealer. OR we would have used it as a down payment right off... This was a TOTAL waste of time, especially during a pandemic. This should have all been taken care of ahead of time as we would not have even bothered. We had emailed and called many times back and forth beforehand and never got any straight answers, just "once you get here, the manager will help you," and I was told the bank had approved a loan for us before we left. VERY disappointed with this dealership. It is the worst experience we have ever had in buying a used car. Our credit is fair, we are not bad people, and all we wanted was a decent used car. This all should have been handled before we went for a test drive. Now, we are just hoping against hope we did not get COVID from test driving a car. MAKE sure you get answers before you go and do not be coaxed into going into the dealership to spend FOUR HOURS for nothing... More

Always fix my problems in a timely manner 😉 from the first call to the last person I come in contact with always very professional! Thank you first call to the last person I come in contact with always very professional! Thank you More

Since I bought my vehicle from Basil, I've been bringing it there for service as well. Extremely friendly and looking to go out of the way make sure you are not inconvenienced at all. Ashley took care of me it there for service as well. Extremely friendly and looking to go out of the way make sure you are not inconvenienced at all. Ashley took care of me and she was very pleasant and accommodating. Thank you! More

My service advisor kept me informed in regards to the progress the technician was making. Although i had to make return visit for my problem, I always felt that my service advisor was being honest to the progress the technician was making. Although i had to make return visit for my problem, I always felt that my service advisor was being honest to the best of his knowledge.Enjoyable experience. More

I am very satisfied with the dealership and the salesman I had. I viewed the vehicle on line. I made a appointment to test drive a couple of vehicles. I made a deal I was happy with and had my truck home wi I had. I viewed the vehicle on line. I made a appointment to test drive a couple of vehicles. I made a deal I was happy with and had my truck home within two days. All this during the pandemic. Great people to work with. I felt completely safe from start to finish and would recommend anyone who is looking for a great experience to stop by and see the salespeople at Basil resales. You won’t be disappointed. More

I have been dealing with Basil for many vehicles and the customer service has been great. From my sales person Mike McGill to the people behind the counter scheduling routine service for me, I cant say enou customer service has been great. From my sales person Mike McGill to the people behind the counter scheduling routine service for me, I cant say enough about this dealership and I am very happy to be part of the Basil Family. More

Great that Doug and his Team could take care of my needs this week. Doug, especially, was very respectful of using Social Distancing during our get-togethers. this week. Doug, especially, was very respectful of using Social Distancing during our get-togethers. More