Basil Ford

Outstanding service from start to finish Leanne,Anthony, and Ed Hahn were great! Couldn't ask for better! From start to finish the services that they offered was second to none.showed grea Leanne,Anthony, and Ed Hahn were great! Couldn't ask for better! From start to finish the services that they offered was second to none.showed great respect to Our needs More

2019 escape owner My vehicle is one year old now, I brought it in for a New York State inspection, it was free from Basil Ford ! this is one of the best dealerships My vehicle is one year old now, I brought it in for a New York State inspection, it was free from Basil Ford ! this is one of the best dealerships that I know of, the employees are wonderful people and very helpful, my experience was more than five star ⭐️⭐️⭐️⭐️⭐️⭐️ thank you again basil Ford......... More

Basil Ford very accommodating. I was able to get an appointment promptly. Alex was very kind, concerned, knowledgeable, and helpful. I would highly recommend Basil Ford to my friends and family. appointment promptly. Alex was very kind, concerned, knowledgeable, and helpful. I would highly recommend Basil Ford to my friends and family. More

I have SO many great things to say about this service department. I am EXTREMELY skeptical when it comes to dealership service departments as I have experienced some of the WORST in the past (i.e. other department. I am EXTREMELY skeptical when it comes to dealership service departments as I have experienced some of the WORST in the past (i.e. other dealerships trying to take advantage of me because I am a woman and they assume I am some kind of big dumb idiot when it comes to my own vehicle repairs...My husband actually started taking my vehicle in because the service at some places is so drastically different for him.) I have taken my truck to this Basil location 4 times now. I have literally not once had to worry about being taken advantage of. This past trip I had to go alone, which did make me nervous. Thankfully, they have proved my nerves wrong!! Such respect and kindness shown by everyone in their service department. One of the service guys complimented my truck and, honestly, those tiny little things go such a long way in my book! It shows me kindness and good character in a person. Jason Darrow, wow! Blown away by his kindness. He went out of his way to call me when he was not even servicing my vehicle. He just saw it sitting and was ready for a customer call. Dave who cashed me out, also wow! He was so kind and did not rush me. Very impressed with your team. It's clear that treating all customers equal is important to the Management Team of this Service Department. It is also such a great feature to have my invoice text to me with the option to pay online before picking up my vehicle. I like to review all the work done on my invoices and sometimes it feels too rushed when you are in-person. Having time to review at my own speed was GREAT! The Basil (Walden) Service Team certainly gives me confidence bringing my vehicle there for service. I hope they keep up the good work and continue to treat men and women equally because that truly gives this dealership a HUGE leg up on many of the others in this area. More

Mariah is an AWESOME person to work with when buying a car! She is very knowledgeable and easy to work with. She was able to meet my car buying needs easily. car! She is very knowledgeable and easy to work with. She was able to meet my car buying needs easily. More

Do not trust them Sold me an ABSOLUTE LEMON. I have only owned the vehicle (a low mileage Yukon) for a year, and in less than 12 months I have had to pay for a new batt Sold me an ABSOLUTE LEMON. I have only owned the vehicle (a low mileage Yukon) for a year, and in less than 12 months I have had to pay for a new battery, new air conditioning lines, 4 new brakes and calipers, 4 new tires, a new door handle, and a new sway bar. $3k in the first year of owning the vehicle that had less that 45K miles on it. They also gave me a car fax report for the truck that showed no accidents, however after owning it for a a few months I found evidence they had replaced the rear bumper due to a collision. These people are liars, cheats, and the epitome of sleazy car dealers. Avoid them at all costs. If I could do it again I would have bought from anyone else. More

Professional and knowledgeable. Kept good contact while not leaving me feeling pressured. Very clean facility and grounds. Everyone is very nice courteous. Answered all of my questions promptly not leaving me feeling pressured. Very clean facility and grounds. Everyone is very nice courteous. Answered all of my questions promptly More

Always great service at your quick lane. Everyone was very pleasant and courteous to me. Always nice to see a sense of humor especially these days. very pleasant and courteous to me. Always nice to see a sense of humor especially these days. More