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Basil Ford

Cheektowaga, NY

4.7
615 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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615 Reviews of Basil Ford

July 17, 2021

Did not have an appointment for oil change and tire rotation they got me in right away. It took less than thirty minutes. I was very satisfied. More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin
Jul 26, 2021 -

Basil Ford responded

Thank you Nancy, for taking the time to leave us such a positive review!

July 13, 2021

Great customer service and great work at the service center clean atmosphere and always keeping you informed great explanations also tell you before they do the work plus cost More

by Alexatwhite12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Jul 13, 2021 -

Basil Ford responded

Hello Alexa, thank you for such a kind review! Glad to hear you had a good experience working with our team!

July 10, 2021

Dropped in this morning to give my 2018 F150 The Works. It was done quickly and relatively inexpensively. It cost a little more than I expected because I had two filters replaced. More

by dmondo57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jemiolo.
Jul 13, 2021 -

Basil Ford responded

Hello, thank you for your kind review!

July 08, 2021

Clean and friendly, unfortunately the work on my truck took longer then expected! However unexpected work had to be done! More

by winger4795@ yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron M
Jul 13, 2021 -

Basil Ford responded

Hello, it's unfortunate to hear your truck took longer then anticipated, however I'm glad we were able to get everything taken care of for you!

July 05, 2021

I have gotten my last 2 cars from there and everyone is great More

by missakh1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Jul 13, 2021 -

Basil Ford responded

Hello, thank you for being such a loyal customer, please let us know if there is anything more we can do for you in the future!

June 25, 2021

Service department is outstanding, they always exceed my expectations regarding understanding the problem, cost, and the work is always done in a timely manner . Andrew K goes above and beyond for customer More

by DP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 13, 2021 -

Basil Ford responded

Hello, glad to hear you had a positive experience with Andrew and our other team members! Please let us know if there is anything more we can help you with!

June 24, 2021

Courteous, fast service even without an appoint. I highly recommend Basil. More

by Sbates4067
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 13, 2021 -

Basil Ford responded

Hello, thank you for your kind review!

June 16, 2021

Basil Ford is the best Ford dealership around they have an excellent collision shop recently my car needed some collision work it came out of the shop looking better than brand new my hats off to the colli More

by Basil satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knose
Jul 13, 2021 -

Basil Ford responded

Hello, thank you for such a kind review! So glad that our team team gave you such a positive experience, please let us know if there is anything else we could help with in the future!

June 03, 2021

One of the best experiences I’ve had in purchasing a vehicle. Sales representative was very responsive to calls, And very quick to respond with information requested. Finance department was very efficie More

by Seayou340
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Worthington, Don In financing
Jul 13, 2021 -

Basil Ford responded

Hello, so glad to hear you had a great experience with us! Please let us know if there is anything more we can do for you in the future!

May 30, 2021

I was very impressed with the service department. They were very efficient and every person I dealt with was friendly and pleasant. The waiting area was comfortable and clean. I just don’t understand why More

by kathleenawarsocki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron and Justin were especially nice.
Jul 13, 2021 -

Basil Ford responded

Hello Kathleen, we appreciate you being patient with our service technicians! Please let us know if there is anything more we can do for you in the future!

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