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Basil Ford

Cheektowaga, NY

4.7
615 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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615 Reviews of Basil Ford

September 24, 2021

Thank you, Basil Ford for fixing my car beautifully and ahead of schedule! I received an update during the week as promised. Excellent service from start to finish. More

by Pamela C
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alex
Sep 28, 2021 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

September 11, 2021

This is a no hassle dealership. Everything I need is taken care of with courtesy from drop off to pickup. I appreciate the fine service. More

by epantera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Sep 21, 2021 -

Basil Ford responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

September 09, 2021

Not personable does not do the checks they are supposed to do. I’ve had a lot of work done here including a motor replacement at my own expense not warranty work. I came in for my rotation which I’ve done More

by 2009escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave
Sep 09, 2021 -

Basil Ford responded

We're disappointed to hear of the negative experience you had at our location. We are interested in speaking with you about your concerns, please email your contact information to basilcares@basilford.com.

August 30, 2021

This was our second purchase there and just like the first time, all went really well. Jeremy, our salesman was excellent in his communication with us while waiting for inventory to come in and the fina More

by Bonnie FitzGerald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mclaughlin
Sep 09, 2021 -

Basil Ford responded

Thank you so much for being part of the Basil family! We strive for 100% satisfaction, and it is great to see you continue to have such a positive experience. We look forward to seeing you again soon!

August 23, 2021

Stopped in for "the works.. was greeted by aaron miechurski...could not have been any friendlier and professional...my explorer was done in under an hour....very pleasant experience...their service More

by Gottahd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron miechurski
Sep 09, 2021 -

Basil Ford responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

August 11, 2021

Very clean and extremely personable staff, everyone! Fast service for oil change and rotation. Vehicle interior well protected and clean More

by Mattgab913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Aug 13, 2021 -

Basil Ford responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

July 26, 2021

Love it here. They always take such great care of me. They are always so courteous the service dept and waiting area are always immaculate. Thank you More

by Sdp53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew. Service dept
Aug 09, 2021 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.

July 23, 2021

Professional in appearance respectful in conversation you get the impression that you really matter as well as being very personel love the service offered for transporting you to your destination until your More

by sjnejr18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy burgess
Jul 26, 2021 -

Basil Ford responded

We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possible! We look forward to seeing you next time!

July 20, 2021

Great service and very accommodatingThey had the Great service and very accommodating They had the purchase done quickly and smooth no issues I've purchased (4) trucks in the past from them and More

by kazrokdevelopment
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Jul 26, 2021 -

Basil Ford responded

We're glad you had such a wonderful experience with us! Our goal is to make purchasing a vehicle fun and easy, we are happy to hear that you felt comfortable with our team. We sincerely thank you for the positive review, and look forward to seeing you again soon.

July 20, 2021

Quick lane could be quicker especially for oil changes and inspections can go elsewhere and be done in 15 minutes and can make appointments for inspections with no waiting More

by Johnwjoey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 26, 2021 -

Basil Ford responded

We're sorry to hear that your service appointment took longer than expected. We are always looking to improve our process and appreciate your feedback that helps us know where we need change most!

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