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Basil Ford

Cheektowaga, NY

4.7
608 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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608 Reviews of Basil Ford

July 23, 2021

Professional in appearance respectful in conversation you get the impression that you really matter as well as being very personel love the service offered for transporting you to your destination until your More

by sjnejr18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy burgess
Jul 26, 2021 -

Basil Ford responded

We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possible! We look forward to seeing you next time!

July 20, 2021

Great service and very accommodatingThey had the Great service and very accommodating They had the purchase done quickly and smooth no issues I've purchased (4) trucks in the past from them and More

by kazrokdevelopment
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Jul 26, 2021 -

Basil Ford responded

We're glad you had such a wonderful experience with us! Our goal is to make purchasing a vehicle fun and easy, we are happy to hear that you felt comfortable with our team. We sincerely thank you for the positive review, and look forward to seeing you again soon.

July 20, 2021

Quick lane could be quicker especially for oil changes and inspections can go elsewhere and be done in 15 minutes and can make appointments for inspections with no waiting More

by Johnwjoey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 26, 2021 -

Basil Ford responded

We're sorry to hear that your service appointment took longer than expected. We are always looking to improve our process and appreciate your feedback that helps us know where we need change most!

July 17, 2021

Did not have an appointment for oil change and tire rotation they got me in right away. It took less than thirty minutes. I was very satisfied. More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin
Jul 26, 2021 -

Basil Ford responded

Thank you Nancy, for taking the time to leave us such a positive review!

July 13, 2021

Great customer service and great work at the service center clean atmosphere and always keeping you informed great explanations also tell you before they do the work plus cost More

by Alexatwhite12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Jul 13, 2021 -

Basil Ford responded

Hello Alexa, thank you for such a kind review! Glad to hear you had a good experience working with our team!

July 10, 2021

Dropped in this morning to give my 2018 F150 The Works. It was done quickly and relatively inexpensively. It cost a little more than I expected because I had two filters replaced. More

by dmondo57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jemiolo.
Jul 13, 2021 -

Basil Ford responded

Hello, thank you for your kind review!

July 08, 2021

Clean and friendly, unfortunately the work on my truck took longer then expected! However unexpected work had to be done! More

by winger4795@ yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron M
Jul 13, 2021 -

Basil Ford responded

Hello, it's unfortunate to hear your truck took longer then anticipated, however I'm glad we were able to get everything taken care of for you!

July 05, 2021

I have gotten my last 2 cars from there and everyone is great More

by missakh1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Jul 13, 2021 -

Basil Ford responded

Hello, thank you for being such a loyal customer, please let us know if there is anything more we can do for you in the future!

June 25, 2021

Service department is outstanding, they always exceed my expectations regarding understanding the problem, cost, and the work is always done in a timely manner . Andrew K goes above and beyond for customer More

by DP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 13, 2021 -

Basil Ford responded

Hello, glad to hear you had a positive experience with Andrew and our other team members! Please let us know if there is anything more we can help you with!

June 24, 2021

Courteous, fast service even without an appoint. I highly recommend Basil. More

by Sbates4067
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 13, 2021 -

Basil Ford responded

Hello, thank you for your kind review!

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