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Basil Ford

Cheektowaga, NY

4.7
608 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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608 Reviews of Basil Ford

September 27, 2021

Your whole staff was super. Great service. All of our questions were answered. The vehicle was was ready when we got there to pick it up. Sale staff were the best. we will recommend Basil to all family More

by mpkropelin
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hartman, Tony Tubiolo, Peter Fronckowiak
Sep 28, 2021 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 26, 2021

Dropped off truck for inspection with Angela. Spoke to Jose and Andrew about putting the snow tires on in November Brad transported me to and from the dealership and my house You have the best “direct More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Jose Andrew and Brady’s
Sep 28, 2021 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

September 25, 2021

They made everything pretty easy, Jeremy was great to work with. This is my second purchase from this dealership. More

by Kraft8794
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Sep 28, 2021 -

Basil Ford responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

September 24, 2021

Thank you, Basil Ford for fixing my car beautifully and ahead of schedule! I received an update during the week as promised. Excellent service from start to finish. More

by Pamela C
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alex
Sep 28, 2021 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

September 11, 2021

This is a no hassle dealership. Everything I need is taken care of with courtesy from drop off to pickup. I appreciate the fine service. More

by epantera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Sep 21, 2021 -

Basil Ford responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

September 09, 2021

Not personable does not do the checks they are supposed to do. I’ve had a lot of work done here including a motor replacement at my own expense not warranty work. I came in for my rotation which I’ve done More

by 2009escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave
Sep 09, 2021 -

Basil Ford responded

We're disappointed to hear of the negative experience you had at our location. We are interested in speaking with you about your concerns, please email your contact information to basilcares@basilford.com.

August 30, 2021

This was our second purchase there and just like the first time, all went really well. Jeremy, our salesman was excellent in his communication with us while waiting for inventory to come in and the fina More

by Bonnie FitzGerald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mclaughlin
Sep 09, 2021 -

Basil Ford responded

Thank you so much for being part of the Basil family! We strive for 100% satisfaction, and it is great to see you continue to have such a positive experience. We look forward to seeing you again soon!

August 23, 2021

Stopped in for "the works.. was greeted by aaron miechurski...could not have been any friendlier and professional...my explorer was done in under an hour....very pleasant experience...their service More

by Gottahd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron miechurski
Sep 09, 2021 -

Basil Ford responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

August 11, 2021

Very clean and extremely personable staff, everyone! Fast service for oil change and rotation. Vehicle interior well protected and clean More

by Mattgab913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Aug 13, 2021 -

Basil Ford responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

July 26, 2021

Love it here. They always take such great care of me. They are always so courteous the service dept and waiting area are always immaculate. Thank you More

by Sdp53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew. Service dept
Aug 09, 2021 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.

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