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Basil Ford

Cheektowaga, NY

4.7
611 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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611 Reviews of Basil Ford

December 03, 2021

Very informative and professional. Repair took less time than anticipated.. Comfortable waiting room with treats. More

by kp1251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Dec 07, 2021 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

December 03, 2021

Andrew was amazing to me and thorugh the process.Thank you for your understanding and help today. More

by joy.smith194
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Dec 07, 2021 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We are happy to hear that you felt at ease with our team, and sincerely thank you for the positive review, and look forward to seeing you again soon.

December 01, 2021

Basil Ford was great! Kevin Hartman was a pleasure to work with. Kevin would periodically call me to update me on the status of my truck More

by mkinz2663
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hartman and Don Brownell, Jess Basil, Cassie Soucia
Dec 07, 2021 -

Basil Ford responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

November 29, 2021

Had a bad battery told me it would take 1-3 hrs. to check battery depending on how bad it was also had an oil change and tire rotation and was still out in 3 hrs. service is still great !!! More

by noelt34698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Beahan
Dec 07, 2021 -

Basil Ford responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

November 28, 2021

Michael Cross is an awesome Sales Rep. I have been dealing with him since 1993 and corresponding with him is like dealing with a family member you love. He goes the extra mile to get you the best dea More

by Squeeze521
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cross, Michael McGill
Dec 07, 2021 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

November 17, 2021

Great customer service and very accommodating. Did exactly what we asked and then addressed the recall on our vehicle without being asked. Andrew was a great representative of your company and the ser More

by Jeanettecalleja1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
Dec 07, 2021 -

Basil Ford responded

Thank you for your recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

November 16, 2021

Basil Ford has an excellent service department they go above and beyond to satisfy your needs………. a special thanks to Tammy Decker👏👏👏 More

by Basil satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Decker
Dec 07, 2021 -

Basil Ford responded

We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possible! We look forward to seeing you next time.

November 16, 2021

Fast professional price was good . Aaron was very helpful . I was very happy with the whole transaction More

by fresam08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron, Jess Basil, Cassie Soucia
Dec 07, 2021 -

Basil Ford responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

November 15, 2021

Doug Webber was excellent at guiding me through the process. He helped me set up all my options. More

by Heatherc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Webber
Dec 07, 2021 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future!

November 12, 2021

Always pleased with service at Basil Ford👍🏻 They are always courteous and professional and not pushy when suggesting other services. More

by mozar1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gonzalez
Dec 07, 2021 -

Basil Ford responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

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