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Basil Ford

Cheektowaga, NY

4.7
609 Reviews
Call Dealership (716) 893-1000

1540 Walden Ave

Cheektowaga, NY

14225

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609 Reviews of Basil Ford

December 30, 2021

Our first time at the Basil Ford service department. Very professional service writers. Took time to answer all our questions. So far the repair seems good. More

by Ford Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Backert
Report | Print
Jan 07, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

December 29, 2021

Fast service nice workers and a clean waiting room to wait in. Easy in and out More

by runawayfast1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Report | Print
Jan 07, 2022 -

Basil Ford responded

Thank you for taking the time to leave us such a positive review!

December 23, 2021

We worked with Jeremy to get a new Maverick and the process was very smooth. It took several months for the truck to come in but we fully expected that. Overall it was a great experience and I wound de More

by lexyhouser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jan 07, 2022 -

Basil Ford responded

Thank you so much for being part of the Basil family! We strive for 100% satisfaction, and it is great to see you continue to have such a positive experience. We look forward to seeing you again soon.

December 23, 2021

Pleasant people and great delivery of vehicle. Extremely fast and professional delivery of new vehicle. All questions answered and vehicle was perfect. Great job!! More

by Tracy.macken84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Zambito, Michael in finance
Report | Print
Jan 07, 2022 -

Basil Ford responded

Congratulations on your new vehicle! Our goal is to make purchasing a new vehicle quick, easy, and most of all fun. We are happy to hear that this was your experience with Mike and the rest of our team. Please don't hesitate to reach out if there's anything additional we can do for you.

December 22, 2021

Very smooth dropping off vehicle, getting courtesy ride, and the work performed. Thank you all. More

by Gary.metz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelica
Report | Print
Jan 07, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

December 20, 2021

Was taken care of right away & expected to be there awhile because of the number of people in the lounge. I needed an inspection & a tire rotation. My vehicle was done in 45 minutes. Nice job!!! More

by bbartho633
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Report | Print
December 16, 2021

It’s the best dealership all the stuff so helpful and nice and they have really a wonderful customer service i wants to say thank you so much Jeremy For taking care of my car, you're the only one who k More

by Memefm82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
December 06, 2021

I alway take my Toyota to this Basil Ford dealership for service because they have the best customer service and are always honest! More

by Gambitlvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
Report | Print
Dec 07, 2021 -

Basil Ford responded

Thank you for your recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

December 03, 2021

Very informative and professional. Repair took less time than anticipated.. Comfortable waiting room with treats. More

by kp1251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Report | Print
Dec 07, 2021 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

December 03, 2021

Andrew was amazing to me and thorugh the process.Thank you for your understanding and help today. More

by joy.smith194
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Dec 07, 2021 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We are happy to hear that you felt at ease with our team, and sincerely thank you for the positive review, and look forward to seeing you again soon.

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