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Basil Ford

Cheektowaga, NY

4.7
609 Reviews
Call Dealership (716) 893-1000

1540 Walden Ave

Cheektowaga, NY

14225

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609 Reviews of Basil Ford

April 07, 2022

Very fast service, clean dealership, friendly associates. I was very impressed with the way things were shown and explained. More

by Popeye6260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Report | Print
April 06, 2022

Easy getting service. Very busy, great customer service in Service area not so much in parts department. All 4 reps on phones took a while to acknowledge me standing at th More

by dagmord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Service handler, Brad Shuttle Driver
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April 01, 2022

It is the people that work there that make this deslership so great. People like Jose that always take the extra time to help you and answer your questions. They do great work and make me feel sp More

by Ann.danowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose in Service
Report | Print
April 01, 2022

The service department is clean and efficient the writers are very friendly and accommodating to your needs More

by Tomva60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
March 30, 2022

I received excellent service from the service advisor, he was polite, courteous, and very helpful, and made sure I was satisfied. More

by lanbenson@roadrunner.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Miechurski, Cassie Soucia
Report | Print
Mar 31, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

March 28, 2022

They went above and beyond to help me remedy a brake issue with no appointment worked with Andrew at quick lane More

by Rio2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew at quicklane
Report | Print
Mar 31, 2022 -

Basil Ford responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

March 28, 2022

Took care of my recalls and also found some other parts that needed to be replaced under warranty. More

by Tafabiny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Mar 31, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

March 27, 2022

Easy, simple experiience in puchasing a car. Dealership handled everthing with ease. We just showed up and picked up car. More

by schlehr
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Frank Zambito
Report | Print
Mar 31, 2022 -

Basil Ford responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

March 25, 2022

How I am treated is good with Joe Morey but others are generally trying to sell products to me and are somewhat pushy More

by Barbararose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Morey, Jess Basil
Report | Print
Mar 31, 2022 -

Basil Ford responded

Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.

March 24, 2022

Customer service was excellent. The car leasing process was quick and easy. Enjoying the new ride More

by almfh33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Rose
Report | Print
Mar 31, 2022 -

Basil Ford responded

Thank you so much for being part of the Basil family! We strive for 100% satisfaction, and it is great to see you continue to have such a positive experience. We look forward to seeing you again soon.

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