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Basil Ford

Cheektowaga, NY

4.7
609 Reviews
Call Dealership (716) 893-1000

1540 Walden Ave

Cheektowaga, NY

14225

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609 Reviews of Basil Ford

March 22, 2022

Went smooth. And easy. Would shop again with Basil. Thanks again have a nice day More

by mdanyluk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Basil, Jess Basil
Report | Print
Mar 31, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

March 21, 2022

I want to thank you for allowing me to buy this lemon from you. And selling me a useless extra warranty. And telling me that any major issues there are bring it to you for repair . Doing so telling me th More

by Ty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristina you are great thank you. you do your job very well
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Mar 31, 2022 -

Basil Ford responded

We're disappointed that you don’t feel as if we were transparent with you. Our manager would really like to speak with you more regarding this matter. Someone should be reaching out to you shortly, in the meantime feel free to contact us at basilcares@basilford.com for any further comments.

Mar 31, 2022 -

Ty responded

I am still waiting for my repair appointment next week at a dodge dealer. Still broken. I tried to trade it back to you last week but too much of a loss /roll over on my part to do so. Once repaired I will be selling it and buying a truck. If you want to buy it back that be great if not no worries. Once I ditch this thing I will change my REVIEW for you so you look better Thanks for the gas . Have a great day.

March 19, 2022

I got the truck I wanted at a fair price. We also liked the buying process and service at Basil Toyota that we bought a Highlander from. More

by sfetzer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McClaughlin, Jess Basil, Cassie Soucia
Report | Print
Mar 31, 2022 -

Basil Ford responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

March 17, 2022

Prompt courteous service. Jose was very professional and I will recommend him to my friends. More

by Casterray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José
Report | Print
Mar 17, 2022 -

Casterray responded

Thank you for taking care of my vehicle and me. Have a great day.

March 16, 2022

Always fast and friendly. The dealership is always clean and they are well organized. I recommend Basil More

by Burgs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela
Report | Print
March 14, 2022

Customer service is really nice. I just find it ridiculously pricey to charge 150+ for a diagnosis. More

by jberenguer1996
Recommend Dealer
No
Employees Worked With
Kristina
Report | Print
March 14, 2022

They are very friendly and personable. The service was quick. They did a great job More

by Michaelbonino72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose in service
Report | Print
March 14, 2022

Straight forward and easy to work with. Always take my car their for service and repairs. More

by Gerg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Report | Print
March 12, 2022

Friendly and quick service. They keep you informed, if any work anything else comes up. And a comfortable waiting area. More

by cspotts777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Report | Print
March 10, 2022

Anytime I’ve brought my vehicle to Basil Ford. They have gone above and beyond in order to accommodate my needs. More

by pcapitano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron from service, Jess Basil, Cassie Soucia
Report | Print
Mar 12, 2022 -

pcapitano responded

Basil Ford is by far the best Ford dealership in Western New York. They go out of their way to make sure that the custom is completely satisfied especially when they are servicing your vehicle. Thank you Basil Ford.

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