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Basil Ford

Cheektowaga, NY

4.7
615 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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615 Reviews of Basil Ford

May 13, 2022

Kept up to date with my repair process. They Worked with the extended warranty company with no issues. Will definitely be my dealer of choice for repairs in the future. 2 thumbs up!! More

by Mutter8921
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron in quick lane
Jun 03, 2022 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

May 13, 2022

Was not happy with the time it took to return my vehicle after I dropped it off. I was happy that the vehicle was repaired and returned to me More

by SLopez7292
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 03, 2022 -

Basil Ford responded

Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.

May 09, 2022

Nick V & Mike M made the entire experience quite pleasant. Mike was very organized with all the paperwork & Nick was patient explaining all the bells & whistles on my new purchase. More

by leshk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V and Mike M
May 11, 2022 -

Basil Ford responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 09, 2022

The service was great but I wish if they have to change any settings I wish they would put them back where they were. I don’t know how so I have to get the book out and figure it out! This is Very annoyin More

by mrs.w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
May 11, 2022 -

Basil Ford responded

Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.

May 11, 2022 -

mrs.w responded

I still haven’t gotten my screen back where I want it.

May 06, 2022

Doug Weber was friendly and efficient and the finance manager was helpful and very informative More

by Msr5688
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Weber. Finance Manager
May 11, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

May 05, 2022

The service was good had to wait 2 hours for a oil change but Andrew that checked me in was great More

by carr302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
May 11, 2022 -

Basil Ford responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

May 03, 2022

Professional and friendly staff. Worked completed expertly and quickly. Well-appointed waiting area; or, they will ferry you if you need be somewhere else. More

by mjfjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron and José.
May 11, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

April 28, 2022

Great service and excellent customer service! Easy to get in for basic maintenance. Would highly recommend. More

by km
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
May 11, 2022 -

Basil Ford responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

April 26, 2022

Good product; excellent service; friendly and helpful staff. No downsides at all.no more to say. More

by jotwinowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown, Jess Basil
May 11, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

April 25, 2022

The service department employees are nice. They will warn you ahead of time if the service will take a while. They make sure that the vehicle is in good working condition. More

by Dawnelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
May 11, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

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