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Basil Ford

Cheektowaga, NY

4.7
612 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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612 Reviews of Basil Ford

September 25, 2022

Kevim was a great aid in purchasing the vehicle that best fit me and my needs. He. Wasn't pushy, things were as he said when he said and he didn't promise anything he couldn't deliver. My kind of guy.. He's More

by jrex1920
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McGill
Sep 26, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

September 21, 2022

Fantastic job, everything taken care of, friendly and courteous associates. Been with Basil for many years and will continue More

by Terri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela
Sep 26, 2022 -

Basil Ford responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it.

September 20, 2022

Salesman tried to severely undercut me on the price of my trade in. I don't think he was expecting a women to know what she was talking about. More

by GMC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
McGill
Sep 20, 2022 -

Basil Ford responded

We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at basilcares@basilford.com to further discuss your visit.

September 20, 2022

Very friendly, professional, diligent staff. The wait was shorter than anticipated and the waiting room is very nice. More

by mjfjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela
Sep 21, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

September 19, 2022

Friendly & good work nice waiting room complete with snacks water coffee. They communicate with you if needed More

by Mdauscher3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 21, 2022 -

Basil Ford responded

Thank you so much for your positive comment! Please don't hesitate to reach out if there's anything additional we can do for you!

September 18, 2022

I have been a customer of Basil Ford in Cheektowaga, NY for many years and would like to say that I have always had good service. Andrew was polite, kept in touch with me and was very professional. My car More

by rosiebud07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kern - Service Advisor
Sep 21, 2022 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with Andrew! We hope to be of service to you again in the future!

September 12, 2022

I've been dealing with Basil Ford for 12 years now. specifically with Mike Cross who has earned my respect since the first time I dealt with him for every one of my new Fords. I've Never had a bad expe More

by roeschchuck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cross
Sep 21, 2022 -

Basil Ford responded

We're happy you found our Mike to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an incredible day!

September 09, 2022

I came in without an appointment to get a nail out of my tire they told me one hour I was in and out of there in 35 minutes could ask for better service The service advisor Andrew kept me informed very fri More

by Joeboxer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew in Quick Lane
Sep 21, 2022 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

August 26, 2022

They go out of their way to get you in even for standard services like oil changes and inspection at the day. The extended hours and Saturday availability helps. More

by Harry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew , Jess Basil, Cassie Soucia
August 25, 2022

Pleasent experience. Long wait for service, service worker was very understanding, and helpful. Thanks for your help. More

by c_bohanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
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