Basil Ford of Niagara Falls

Working with Derek Young in buying my vehicle has been a great experience. Not only has he been friendly, courteous, and patient with our many visits and questions, he was also very professional in his dea great experience. Not only has he been friendly, courteous, and patient with our many visits and questions, he was also very professional in his deaings with us. I was not intending to buy a Ford truck when I first walked into this dealership. I was comparing Ford SUVs with others that I had seen for my wife. I was lucky enough to meet and speak with Derek at this time and we spoke about SUVs and I happened to mention that I was planning to buy a truck, not a Ford, in the near future. Rather than telling me how terrible the other trucks I had liked were, we discussed what I was looking for in a truck. Derek then asked me if he could show/discuss what Ford had to offer. Of course, I said "Yes", assuming that I would compare the Ford truck with others and decide that my original choice was a superior product. Derek showed me all the features of the Ford and gave me a DVD that explained the ECO boost engine. After several discussions, I was sold on the Ford. I just received the truck and I am extremely pleased with it. I have dealt with a number of other dealers in my search for vehicles for myself and my wife and have found this salesman to be far superior to any other, especially in terms of willingness to spend the time and effort to help me make my decisions. There was never any pressure to do anything. Derek always wanted to know what I wanted and did his best to make it happen. When I first walked into the dealership, Derek had no idea whether or not I would buy a vehicle from him - he knew I was shopping around. But his behavior and demeanor made all the difference for me. I had been expecting a windfall for a number of months and had planned to buy my vehicle when I received this money. I told Derek this upfront - he knew I was not buying a vehicle that day and perhaps not for several months. He still treated me with respect and courtesy and did not try to talk me into financing the vehicle until the money was available. Other salesmen tried to do this and some were even rude when they realized that I would not be buying for several months. As much as I liked their vehicles, I knew I would never set foot in those dealerships again. I am planning to buy a Ford Escape for my wife (when the 2013s come in) and possibly another Ford vehicle in the very near future. As long as the quality of the Fords continue to be what they are and as long as I can deal with a reputable dealership with outstanding salesmen like Derek, I will continue to buy Fords. I cannot speak about the Service department as this point since I have not really dealt with them. More

Derek Young was a pleasure to deal with, he made me feel as though he really cared about my interests and concerns...he went the extra mile to make me happy,and he did! I can't believe I'm saying this, but as though he really cared about my interests and concerns...he went the extra mile to make me happy,and he did! I can't believe I'm saying this, but Derek made buying a new vehicle "fun". Everyone at Steve Baldo's dealership was friendly and helpful, Tom Baldo stopped by to see if things were going well, nice touch! Matt in finance was great, easy going and not pushy, as was Derek, I would highly recommend this dealership and Derek Young! If service is as good, and I hear they are, Steve Baldo's dealership has won me over. More

Derek Young is by far the man. I went into Steve Baldo Ford on Niagara Falls boulevard, and right from the start had great service. Zero hassle, no pressure, just perfect and smooth experience. Derek was Ford on Niagara Falls boulevard, and right from the start had great service. Zero hassle, no pressure, just perfect and smooth experience. Derek was a huge help from the start, from me walking into the dealership, all the way till the very end when I drove my new 2012 mustang off the lot. I will forever be a loyal customer to this dealership, I would also strongly recommend any person that is in the market or is even thinking about a new/used car to head to Steve Baldo Ford, and join the family, you will NOT regret it! Best dealership, best employees, best service, just overall amazing. Thank you Derek and the rest of Steve Baldo Ford! More

Very smooth transaction. No issues, no surpises. I went to 5 dealers in the Western NY area and this was by far the best one out of the bunch. It pays to shop around and I wished I came here first. They to 5 dealers in the Western NY area and this was by far the best one out of the bunch. It pays to shop around and I wished I came here first. They gave me a fair offer on trade-in also. Car shopping can be very stressful but not here. One of the best I've dealt with in a longggggg time. A+ More

Derrick Young,our Salesman, went above and beyond with our sale. Our sale was a little more complicated then usual but he made sure all the paperwork was completed. Mr. Young was available at all times our sale. Our sale was a little more complicated then usual but he made sure all the paperwork was completed. Mr. Young was available at all times and took the extra mile to accomodate us. When we went to pick up the vehicle, it went smoothly and he spent a hugh amount of time explaining the vehicle's features. I would definitely recommend Mr. Young and his dealership to anyone in the market of buying a vehicle. More

My experience at Steve Baldo was excellent. They returned phone calls and everyone was friendly. They helped me obtain financing that I didn't think I qualified for. Derek insured that I was comfo returned phone calls and everyone was friendly. They helped me obtain financing that I didn't think I qualified for. Derek insured that I was comfortable with the vehicle before I drove away. He answered any questions I had about the car before I left. He was excited about how happy I was with the car. I highly recommend this dealership. More

My husband and I looked at many different SUV's; we decided to go with Ford, because it had all the amentaties that I was looking for, and Jason and Matt were willing to meet what we were seeking. As decided to go with Ford, because it had all the amentaties that I was looking for, and Jason and Matt were willing to meet what we were seeking. As a women, at times, I feel it is easier for sales-men to take advantage of you, although Jason and Matt did not do that with what I wanted. From going from a small car to an SUV is an adjustment for me, although so far, I feel safe in my new escape, and I ultimately love it! Where I work, several people are looking for a new car, and I recommended the dealership, and they said that they would be interested in checking out Steve Baldo. My husband will be on the market for a new vehicle in a few years as well; we was dead set on a Subaru, and now his mind has changed! More

Arrived at this dealership on Monday and was allowed to look around before I was approached by Derek. He was very friendly and listened to what I had to say. Asked me what I was looking for and what I wan look around before I was approached by Derek. He was very friendly and listened to what I had to say. Asked me what I was looking for and what I wanted to spend and told me he would look around and see what he could find. I was called Tuesday afternoon to come in for a test drive in a car he found for me. He found the perfect car for me and I drove out of the dealership on Thursday with my car. I have told several people at work already what a great experience I had buying this car and would recommend them going to Steve Baldo Ford if they were in the market for a car. More

My Mercury rental car's trunk latch failed. The 1-800 number at Hertz was of no help. I stopped by Baldo Ford (across from the motel I was staying at) as I could not drive the vehicle with the trunk lid number at Hertz was of no help. I stopped by Baldo Ford (across from the motel I was staying at) as I could not drive the vehicle with the trunk lid popped up. Service Advisor Dennis Hillard and his crew quickly diagnosed the problem, fixed the latch and had me on my way in 10 minutes. The fix was easy for them and they did not charge me for their time. They made my 2nd honeymoon at Nigara Falls all the more special! Mike Barany Peoria, AZ More

The Service Department was wonderful. I called on a Monday and my truck had a service appointment on Tuesday. Frank explained what was wrong with the truck and how they were going to fix it. It was f Monday and my truck had a service appointment on Tuesday. Frank explained what was wrong with the truck and how they were going to fix it. It was fixed quickly and was checked over to make sure the truck was in perfect working order. Tom checked over the final work order and was pleased. Thank You to both gentleman for their personal attention. They made me feel as if I was a member of their family. Thanks Again More