Basil Ford of Niagara Falls

All I have to say is that Steve baldo ford totally rocks!! I worked with Bill Anger who worked so hard to Get me the deal I was looking for! Now I'm the Proud owner of a 2012 Ford Escape XLT!! rocks!! I worked with Bill Anger who worked so hard to Get me the deal I was looking for! Now I'm the Proud owner of a 2012 Ford Escape XLT!! I will definitely be keeping my business with them From now on!! Thank You Again More

The best thing I can say about this dealer; Thank God I was told by Sheila that I was not their type of customer. If they are willing to say that over the phone; I'm happy I did not go there. Last time I w was told by Sheila that I was not their type of customer. If they are willing to say that over the phone; I'm happy I did not go there. Last time I went in this monkey house; Joey was rude because I won't let a dealer low ball my trade. Of course I can understand the lies, low balling, etc. They are well trained in slide of hand. I'm not their type of customer because I'm no fool. They cannot rip me off. I know the dealer games well. Sorry Sheila; You could have just said your boss was too cheap to give me fair trade. I mean after all; You like to use auction whole sale. When it's not to your liking; You change the rules. FYI= I knew your dealership was a joke from my past visits. You folks out here can buy from who you like. It has been my experience the real dealers are the big dealers like ????? You'll find out. Just shop around and never take the first offer. Get your own finance and don't buy add-on warranties. Only buy new and never trade if you can sell it yourself. Most important, you must stay away from the little guys. It will cost you.... More

!I perform most of my own maintenance. I also love to modify my truck. I recently modded my F350 to run on waste vegetable, used engine, transmission, and hydraulic oils. As with any research and develo modify my truck. I recently modded my F350 to run on waste vegetable, used engine, transmission, and hydraulic oils. As with any research and development program, vast amounts of resources, education, experience and communication are required. Not just parts wise, in which the parts depart set a new standard of customer satisfaction but experience as well as listening and tolerance skills. This dealership is the best I have seen to date. They have performed beyond expectations. Using their skills as a team has awarded me to complete my projects ahead of schedule and on or under budget. I salute you More

excellent sales staff,they know the vehicle well,that I excellent sales staff,they know the vehicle well,that I was purchasing,and made the purchase a wonderful experiance in every way...hats off to excell excellent sales staff,they know the vehicle well,that I was purchasing,and made the purchase a wonderful experiance in every way...hats off to excellent staff!!! More

We were seriously shopping for a Ford truck and found the one we ultimately purchased online. We stopped at Steve Baldo, talked to the salesman, and went on to about 4 more dealers. After considerable the one we ultimately purchased online. We stopped at Steve Baldo, talked to the salesman, and went on to about 4 more dealers. After considerable conversation and many miles, we came back to Steve Baldo!Derrick was very kind but not overbearing, very knowledgeable about the products, and very patient with the 2 of us! We really debated about whether to buy a new truck or the one we initially saw online. After much discussion , we purchased the F150 Lariot and it is beautiful! Not only was Derrick helpful during the sale, he spent a considerable amount of time with us when we came to pick up the truck.He went through all the bells and whistles of our truck, explaining them in detail. Thank you, Derrick, for a great sales relationship and making us feel comfortable and satisfied with our choice! More

Working with Derek Young in buying my vehicle has been a great experience. Not only has he been friendly, courteous, and patient with our many visits and questions, he was also very professional in his dea great experience. Not only has he been friendly, courteous, and patient with our many visits and questions, he was also very professional in his deaings with us. I was not intending to buy a Ford truck when I first walked into this dealership. I was comparing Ford SUVs with others that I had seen for my wife. I was lucky enough to meet and speak with Derek at this time and we spoke about SUVs and I happened to mention that I was planning to buy a truck, not a Ford, in the near future. Rather than telling me how terrible the other trucks I had liked were, we discussed what I was looking for in a truck. Derek then asked me if he could show/discuss what Ford had to offer. Of course, I said "Yes", assuming that I would compare the Ford truck with others and decide that my original choice was a superior product. Derek showed me all the features of the Ford and gave me a DVD that explained the ECO boost engine. After several discussions, I was sold on the Ford. I just received the truck and I am extremely pleased with it. I have dealt with a number of other dealers in my search for vehicles for myself and my wife and have found this salesman to be far superior to any other, especially in terms of willingness to spend the time and effort to help me make my decisions. There was never any pressure to do anything. Derek always wanted to know what I wanted and did his best to make it happen. When I first walked into the dealership, Derek had no idea whether or not I would buy a vehicle from him - he knew I was shopping around. But his behavior and demeanor made all the difference for me. I had been expecting a windfall for a number of months and had planned to buy my vehicle when I received this money. I told Derek this upfront - he knew I was not buying a vehicle that day and perhaps not for several months. He still treated me with respect and courtesy and did not try to talk me into financing the vehicle until the money was available. Other salesmen tried to do this and some were even rude when they realized that I would not be buying for several months. As much as I liked their vehicles, I knew I would never set foot in those dealerships again. I am planning to buy a Ford Escape for my wife (when the 2013s come in) and possibly another Ford vehicle in the very near future. As long as the quality of the Fords continue to be what they are and as long as I can deal with a reputable dealership with outstanding salesmen like Derek, I will continue to buy Fords. I cannot speak about the Service department as this point since I have not really dealt with them. More

Derek Young was a pleasure to deal with, he made me feel as though he really cared about my interests and concerns...he went the extra mile to make me happy,and he did! I can't believe I'm saying this, but as though he really cared about my interests and concerns...he went the extra mile to make me happy,and he did! I can't believe I'm saying this, but Derek made buying a new vehicle "fun". Everyone at Steve Baldo's dealership was friendly and helpful, Tom Baldo stopped by to see if things were going well, nice touch! Matt in finance was great, easy going and not pushy, as was Derek, I would highly recommend this dealership and Derek Young! If service is as good, and I hear they are, Steve Baldo's dealership has won me over. More

Derek Young is by far the man. I went into Steve Baldo Ford on Niagara Falls boulevard, and right from the start had great service. Zero hassle, no pressure, just perfect and smooth experience. Derek was Ford on Niagara Falls boulevard, and right from the start had great service. Zero hassle, no pressure, just perfect and smooth experience. Derek was a huge help from the start, from me walking into the dealership, all the way till the very end when I drove my new 2012 mustang off the lot. I will forever be a loyal customer to this dealership, I would also strongly recommend any person that is in the market or is even thinking about a new/used car to head to Steve Baldo Ford, and join the family, you will NOT regret it! Best dealership, best employees, best service, just overall amazing. Thank you Derek and the rest of Steve Baldo Ford! More

Very smooth transaction. No issues, no surpises. I went to 5 dealers in the Western NY area and this was by far the best one out of the bunch. It pays to shop around and I wished I came here first. They to 5 dealers in the Western NY area and this was by far the best one out of the bunch. It pays to shop around and I wished I came here first. They gave me a fair offer on trade-in also. Car shopping can be very stressful but not here. One of the best I've dealt with in a longggggg time. A+ More

Derrick Young,our Salesman, went above and beyond with our sale. Our sale was a little more complicated then usual but he made sure all the paperwork was completed. Mr. Young was available at all times our sale. Our sale was a little more complicated then usual but he made sure all the paperwork was completed. Mr. Young was available at all times and took the extra mile to accomodate us. When we went to pick up the vehicle, it went smoothly and he spent a hugh amount of time explaining the vehicle's features. I would definitely recommend Mr. Young and his dealership to anyone in the market of buying a vehicle. More