Basil Ford of Niagara Falls

No Problems We leased a new Ford Edge. Mark Walsh was great. Explained everything and made the process easy. I would recommend Basil Ford of Niagara Falls. We leased a new Ford Edge. Mark Walsh was great. Explained everything and made the process easy. I would recommend Basil Ford of Niagara Falls. More

Fair Deal Purchased a used F-150 from Basil Ford in Niagara Falls. It was a fair deal with no major issues, but I was disappointed on a few details. The align Purchased a used F-150 from Basil Ford in Niagara Falls. It was a fair deal with no major issues, but I was disappointed on a few details. The alignment of the truck wasn't checked, which I expected from the big dealerships. It cost $80 to confirm this and correct the issue from a local tire shop. The only other issue was the front brakes have a pulse when braking hard, which suggests the rotors are due to be replaced soon. Over-all my salesman, Mark, was good. The sales manager, Scott, seems like a decent guy (for a car salesman) and both seemed to want to make a deal. The finance guy was the only well-rounded jerk (I'm trying to be nice) I encountered. I didn't need his services so perhaps this is why. Mark did his job for him. Good dealership, decent people, I would buy from them again. Besides the issues noted, they were clear with details (major and minor) about the vehicle I was purchasing. The dealership was nice and clean with instant service. My relationship with this exact dealership will be limited to the purchase and probably no service. They are too far from where I live. Basil engine for life warranty is the only item that could bring me back. Good luck out there. I hope this helps someone. Brian Logel More

Oil change The staff was courteous and professional. My vehicle was serviced on time and correctly. The people involved were friendly and knowledgeable going ove The staff was courteous and professional. My vehicle was serviced on time and correctly. The people involved were friendly and knowledgeable going over paperwork and invoices. More

Don't live up to their ads Poor salesmen. Can't make a deal with their advertisement in paper. Could not even come close or even try to come close. They use the price before fa Poor salesmen. Can't make a deal with their advertisement in paper. Could not even come close or even try to come close. They use the price before factory rebate and incentives. Unheard of. Went to Fucillo same day. Sold us a new 2018 Silverado in 1.5 hours and they listened to what we can afford. we love it and will never waste out time at basil again. Then they send you a check for a price they will trade your vehicle in for. Cmon Mark... learn how to sell vehicles!! More

Good service, courtesy and vey helpful Everyone a at. Basil is polite and helpful. Full explanation of problem and quick service. I have received attention when going to service dept. Even Everyone a at. Basil is polite and helpful. Full explanation of problem and quick service. I have received attention when going to service dept. Even when I did not have appointment and problem was resolved at no cost to me (windshield wipers would not work because ice was packed around them). More

Excellent service from every Department! I couldn't have asked for a better group of guys to help get me into the car with the security that I needed. They work together to put me into a styl I couldn't have asked for a better group of guys to help get me into the car with the security that I needed. They work together to put me into a stylish secure a vehicle with a payment I could afford and...that's saying a lot!! Thank you Jack, Adam and Matt ;-) More

Friendly and prompt The service advisor was very professional. My car was finished within the time I expected and was fully serviced I would highly recommend them to all The service advisor was very professional. My car was finished within the time I expected and was fully serviced I would highly recommend them to all my friends and family More

"Fantastic buying experience" This was by far the best buying experience we have ever had. 5 stars are actually not enough stars for Basil Ford of Niagara Falls and our sales cons This was by far the best buying experience we have ever had. 5 stars are actually not enough stars for Basil Ford of Niagara Falls and our sales consultant, Bryan Cellini. What stands out the most with our buying process was the amount of time Bryan spent with us and the through and knowledgeable information that he provided. From test drive to price agreement to financing to signing on the line to driving away with our new Ford truck, just a top notch, pleasant experience. We cannot thank Bryan enough for making what can be a very stressful process, a stress free, smooth experience. And for spending the amount of time that he did, prior to us leaving the dealership with our new truck, that we were good to go with the incredible technology of the truck and that all our questions were answered. More

Great car buying experience Picked a used car out online , scheduled a time to see the car and take it for test drive all via text message. Car and salesperson were ready and wai Picked a used car out online , scheduled a time to see the car and take it for test drive all via text message. Car and salesperson were ready and waiting. Able to meet my price no haggling or pressure. Car was ready and waiting at time of pick up and salesperson Byran was very kind and patient teaching me how to work the electronic gizmos . Overall a great experience will tell my friends and family. More

Refreshing service From my initial call to picking up my vehicle, the staff was professional, polite, informative and polite. Vehicle was ready when they told me. The s From my initial call to picking up my vehicle, the staff was professional, polite, informative and polite. Vehicle was ready when they told me. The service area is clean, bright and easy to find. More