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Banister Chrysler Dodge Jeep Ram of Hampton - Service Center

Hampton, VA

4.3
113 Reviews

113 Reviews of Banister Chrysler Dodge Jeep Ram of Hampton - Service Center

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May 11, 2024

The service department has improved since Banister took over. My vehicle was taken in on time and the recall and inspection completed ahead of schedule. More

by mlalli246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonie Brown
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Your feedback means so much to us! Thank you very much for taking the time to share your experience! We look forward to continue to instill new practices in our service department to improve the customer experience for everyone. Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 11, 2024

The entire staff were exceptional. They were professional, knowledgeable, and courteous. My repairs were done in a timely manner and I was informed through the process. I will continue More

by PMWVR79
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you very much for taking the time to share your feedback! We are happy to know that you had a pleasant customer experience during your recent visit! Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 10, 2024

Very good service. Drop off inspection was done quickly. Good communication by text. Thank you! More

by Natalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley House
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you for your business, Natalie! We thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 10, 2024

Since Banister took over, there has been a remarkable overall improvement at this dealership, and they were pretty solid before Banister. They make a point in not only having great service, they're worki More

by rcfrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley House
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Your kind words mean a lot! Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 09, 2024

The service was excellent, it was in and out for me , friendly service people like More

by hondurasdiva45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quante , Ashley House
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you for taking the time to share your 5-star review! We thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 09, 2024

N/A I had a great experience during my visit at the dealership . I really appreciate the customer service I received from the young man that assisted during my visit. More

by cspencer121062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley House
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you for taking the time to share your feedback! We are very thankful to earn your business here at The New Banister Chrysler Dodge Jeep RAM!

May 09, 2024

Everyone was pleasant to work with. I brought the jeep in for a recall, scheduling the appointment was smooth, parts were ordered and available for my appointment. Check in was smooth, More

by pjkuch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Canon Huges
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

We greatly appreciate your business here! We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 09, 2024

There is nothing special. They did not go above or beyond any other dealership in the area... More

by MARSHALL.VIRGILIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't rate ppl I never met
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Hey Marshall, Your feedback is very important to us, because we constantly look for new ways to improve the customer experience. We would like to know what we could do for you to receive a higher rating? Thank you!

May 09, 2024

I have been a customer for more than 15 years and have always been very satisfied. They have always treated me like family and I trust the advice they provide. Ashley is truly remarkable and I am always More

by klwarren0303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Guynn, Ashley House, Lonie Brown
May 28, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Your kind words are greatly appreciated. Your customer loyalty is as well! We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 09, 2024

Bannister maintenance dept is outstanding. They keep my SRT in top shape. Always professional and most reliable. More

by williamross0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley House
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you for your 5-star feedback, William! We look forward to continue to be here for you whenever your are in need. Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

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