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Baierl Toyota

Mars, PA

3.4
857 Reviews

19045 Perry Highway

Mars, PA

16046

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857 Reviews of Baierl Toyota

October 22, 2013

This is my second new car i purchased from Patrick in the past 3 years, and i will be back again hopefully soon! Thank you for being so friendly and treating me and my family like family every time we come e More

by Katielee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Evans
Oct 30, 2013 -

Baierl Toyota responded

We're thrilled to know you enjoyed your initial visit so much to where you decided to work with us again! We have established a great relationship with you and we value it very much. We appreciate your review and five-star rating. Thank you so much! Best, Stephanie DiCarlo General Sales Manager

October 21, 2013

Patrick did a great job! My wife was very impressed with his speed, knowledge, and professionalism. She especially liked the fact that he transferred all of here items, set the radio up and paired her phone More

by cpopovich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Evans
Oct 22, 2013 -

Baierl Toyota responded

Thanks for leaving this awesome review! We're happy to know you loved working with our staff. We want to make sure our customers are completely happy with their experience and we're happy to know we could achieve this goal with you. Thanks for this five-star rating. Best, Stephanie DiCarlo General Sales Manager

October 20, 2013

We recently purchased our third Rav 4 at Baierl, and worked for the third time with Patrick Evans. He was very outgoing, knowledgable, accommodating. He was more than willing to work with our schedule More

by 1010lily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Evans
Oct 22, 2013 -

Baierl Toyota responded

We thank you for your loyalty and we would like to congratulate you on your Toyota RAV4! It's an awesome vehicle. We're so happy to know you loved your visit. We appreciate you taking the time to share your experience with us! Best, Stephanie DiCarlo General Sales Manager

October 03, 2013

The minute I met Patrick he was amazing very friendly and funny he kept us laughing the whole time we were there he was very knowledgeable about the car I was buying and the whole crew there that night staye More

by sunmoon1011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Evans
Oct 22, 2013 -

Baierl Toyota responded

Thanks so much for this five-star rating! We love hearing from our customers and we are pleased to know you loved your visit with us. We will keep up the good work and we look forward to helping you again in the future! Thanks for your recommendation! Best, Stephanie DiCarlo General Sales Manager

October 03, 2013

I recently had the privilege of buying a car from Baierl Toyota in Pittsburgh. I drove 5 hours from Ohio to get my 2013 Toyota Camry, so I was hoping I would have a good experience.Taking a glance at all th More

by grubey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Evans
Oct 22, 2013 -

Baierl Toyota responded

We are so appreciative of you driving such a long distance to visit us. We are also happy to know you enjoyed the service we provided. Your business is very important to us and we are happy to know you loved working with us. Our goal is to achieve 100 percent customer satisfaction and we are happy to know we accomplished our mission with you. Thanks so much for this fives-star rating! Best, Stephanie DiCarlo General Sales Manager

October 01, 2013

We were in a time crunch to replace our toyota rav after a car accident. Our daughter lives in Pittsburgh and we are several hours away. We had several in the area to look at. When we got to Baierl, Pa More

by jillhershey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Evans
Oct 01, 2013 -

Baierl Toyota responded

We're very happy to know we could provide you with a wonderful buying experience. This means a lot to us. Achieving 100 percent customer satisfaction is important to us and we are pleased to know we reached this goal with you. Thanks for this positive review. Best, Stephanie DiCarlo General Sales Manager

September 30, 2013

Nothing But Games After The Sale.... Ridiculous. Customer Service Leaves Much To Be Desired! Traveled 2 Hours To Make Purchase, Had To Go Back The Week After To Have needed Repairs Done, Which Agreed Before More

by gardner1004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 01, 2013 -

Baierl Toyota responded

We are disappointed to learn you did not have a quality experience at our dealership. We believe in providing excellent customer service. You have indicated that this has not happened. Your satisfaction is very important to us and we want to do all we can to help you. I would like for you to contact me so we can better understand your experience and do all we can to help you. Thanks for reaching out to us and letting us know about your visit. We want to do all we can to earn your trust. I look forward to speaking with you soon. Best, Stephanie DiCarlo General Sales Manager suder@baierl.com

September 23, 2013

With the recent addition of a 3rd child, we were in the market for a minivan. I know, not exactly exciting stuff. That said, working with Patrick for this purchase made all of the difference. He made th More

by fullerfam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Evans
Sep 24, 2013 -

Baierl Toyota responded

We're very happy to know you loved your experience at our dealership. Thank you so much for this five-star review. We love helping our customers and we're honored to have served you. Thanks a lot for this five-star review. Thanks so much for your business. Best, Stephanie DiCarlo General Sales Manager

September 14, 2013

Patrick did an excellent job selling me my new Tundra. He took care of all the details....his follow up was outstanding, and he went above and beyond serving us. More

by genemodic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Modic, Patrick Evans
Sep 16, 2013 -

Baierl Toyota responded

Thank you very much for this fabulous review! Hearing positive feedback like this is always appreciated because it lets us know that we're doing our job correctly. Congrats on your new Tundra! That is an excellent truck and I know it will bring you happiness for years to come. Take care and be sure to find us on Facebook and Twitter to take advantage of great savings. We look forward to working with you again! Best, Stephanie DiCarlo General Sales Manager

September 13, 2013

I am amazed as to how Ryan Koch (financial) was able to feign qualification well enough to be hired at Baierl. Did the other candidates not show up to their interviews? I have not seen a person exhibit s More

by pittsburghpenguins8771
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Koch
Sep 16, 2013 -

Baierl Toyota responded

First and foremost, I would like to deeply apologize for your recent negative experience at our place of business. The kind of experience you described is most definitely not our standard and I am saddened to learn of your frustration. If you could please contact me at your earliest convenience, I would like the chance to discuss this matter in greater detail. I hope that we are able to right any wrongdoing and repair our business relationship. I look forward to hearing from you. Respectfully, Bob Baierl 724.940.2062

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