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Baierl Toyota

Mars, PA

3.5
856 Reviews

19045 Perry Highway

Mars, PA

16046

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856 Reviews of Baierl Toyota

October 04, 2020

Todd Harrison and Marcus in finance were pleasant and great to work with during the process. Unfortunately we had a not so great experience with the sales manager, Eric. He was rather rude and unprofessi More

by Jill Barclay
Recommend Dealer
Yes
Employees Worked With
Todd Harrison, Marcus , Eric Golembiesky
Oct 06, 2020 -

Baierl Toyota responded

Thank you for your feedback, Jill! We're glad to have Todd on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Daniel Nalley, General Manager

September 30, 2020

Cliff is an excellent sales person. Made the purchasing experience a smooth one. From arranging a test drive to locating the exterior and interior color's I wanted and making sure I had a clean and shiny More

by TMac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clifford Matthews
Oct 01, 2020 -

Baierl Toyota responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Daniel Nalley, General Manager

September 29, 2020

scheduled appointment for 20000 mile check up, service experience went smooth and timely, our RAV 4 HYBRID is a great car and we were in and out within an hour with a good report More

by joejezik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Ferguson, Sharon McRickard
Oct 01, 2020 -

Baierl Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Shawn Crow, Service Manager

September 27, 2020

I always am treated well and with the utmost respect! The service department is always on top of things. I love my car and always satisfied with the care given. More

by clmell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Sep 29, 2020 -

Baierl Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Shawn Crow, Service Manager

September 27, 2020

We continue to purchase our cars and our service at Baierl because of the way we are treated. We also feel we are getting our moneys worth More

by Bookworm
Recommend Dealer
Yes
Employees Worked With
Mr. Smith from Finance, Jordan Smith
Sep 29, 2020 -

Baierl Toyota responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Daniel Nalley, General Manager

September 27, 2020

very professional and completed quickly. Requiring a 25 word minimum is not needed. Maybe the next time I will not completed the survey. 25 is not required More

by mike7087
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Celentano, Douglas Barnes
Sep 29, 2020 -

Baierl Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Daniel Nalley, General Manager

September 25, 2020

Mark Entress was the sales guy and went above and beyond to find me my Tacoma. Fact is he drove 2 hours away and 2 hours back just to pick it up . Additionally he took at least an hour to explain ALL the sy More

by mobrien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Golembiesky
Sep 25, 2020 -

Baierl Toyota responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Mark went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Daniel Nalley, General Manager

September 24, 2020

The sales process went rather well , Rod Phillips seemed to understand my needs and worked with me to reach an agreement. He also took care of some minor issues with the vehicle . The only complaint i have More

by silverapn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Phillips
Sep 25, 2020 -

Baierl Toyota responded

Thank you for the kind feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Daniel Nalley, General Manager

September 18, 2020

Although they would not accept any images (text msg/email) ahead of the repair (Toyota Sienna mini-van gas door hinge fails), they did pickup the car and return it to save me some time. They didn’t More

by Alan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abbey made the appointment and Sean confirmed the work being done was right.
Sep 22, 2020 -

Baierl Toyota responded

Alan, thank you for the feedback! We are happy to hear about your positive experience at Baierl Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Shawn Crow, Service Manager

September 17, 2020

The young lady at the service desk was very professional and ask all the right questions to get the car serviced properly. The work was done in a very reasonable time. More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Sep 21, 2020 -

Baierl Toyota responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Shawn Crow, Service Manager

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