Bachrodt on State Buick GMC

I would like to express my excellent experience with Randy on 2/26/11. I drove from Indpls Fri eve & my car started having problems 1/2 way here. I felt Randy went out of his way to make sure my car wa Randy on 2/26/11. I drove from Indpls Fri eve & my car started having problems 1/2 way here. I felt Randy went out of his way to make sure my car was fixed so I'd be safe on my way home to Indy on Sunday!! More

Exceptional Service Department way to go above and beyond!! Called to set up an appointment to get my car in to have heater fixed, new key and remote made,oil change, and they just told me to come rig beyond!! Called to set up an appointment to get my car in to have heater fixed, new key and remote made,oil change, and they just told me to come right in the same day. Thought car would be there for a few days and had the car back the same day. Will definitely return to service department with oil changes and problems or concerns we may have in the future thanks to the knowledgable staff you have. More

I must say I have been very very pleased with the service and care I've received from the guys in the service department. I will only come to Bachrodt for all my service needs and repairs. The individuals in and care I've received from the guys in the service department. I will only come to Bachrodt for all my service needs and repairs. The individuals in the service department have went above and beyond to make sure my car was service properly and keeping me informed. Thank you for everything and keep up the great work everyone. Sincerely, A very very very happy customer More

I had a very good experience working with Irv. He went I had a very good experience working with Irv. He went above and beyond to make sure I left happy. He is one of the nicest people that I have work I had a very good experience working with Irv. He went above and beyond to make sure I left happy. He is one of the nicest people that I have worked with at Bachrodt and I would definitely keep coming back for all of my vehicle service needs. More

The Stabilitrak light came on, the "check engine" light came on and my remote start wouldn't work. I got in at Backrodt quickly and the culprit for my problem was that I had my oil changed a engine" light came on and my remote start wouldn't work. I got in at Backrodt quickly and the culprit for my problem was that I had my oil changed at a local Lube Pro and they neglected to reconnect a mass airflow sensor (whatever that is). Bachrodt fixed the problem promptly, didn't charge me and Irv took care to make sure I received great service. As mad as I am at Lube Pro (I will never use them again!!) I am delighted with Bachrodt. More

Only reason the overall experience was a 4 and not a 5 was that it took two trips to the service dept and another to Enterprise. But Irv had everything arranged perfectly and how can I beat free for the was that it took two trips to the service dept and another to Enterprise. But Irv had everything arranged perfectly and how can I beat free for the cost. It would be convenient for the customer if you could call in and schedule an appointment for an oil change. I live out of town and several times have driven in to find quite a delay and needed to come back in another time. More

This was the first time we used this facility for service on our branch vehicles and it was a very pleasant experience. Irv went above and beyond to help us get our vehicle back in a timely matter and it is on our branch vehicles and it was a very pleasant experience. Irv went above and beyond to help us get our vehicle back in a timely matter and it is running great. We will definately be bringing all our fleet vehicles here in the future for all our service needs and requesting that Irv handle our business. After all the bad service we have received in the past from various service centers this was by far the best experience we have had. More

Tom did a great job!! Very friendly and thorough..I had a number of different items that needed to be checked out. The dealership was able to find and correct the service items that needed attention. Car wa number of different items that needed to be checked out. The dealership was able to find and correct the service items that needed attention. Car was serviced in a timely manner. Will take it back there again! More

Each time I visit I am alawys greeted with friendly knowlegable people ready to help me with my problems. There is never a long wait on information getting back to me when I have to wait. The polite knowlegable people ready to help me with my problems. There is never a long wait on information getting back to me when I have to wait. The polite manner the service people have is refreshing. Thank you, Patrick & Laura Christenson 08' Pontiac G5 More

I took my 2008 Acadia in to have the headlight replaced.I was told by Mandy that the warrenty and run out but that she would try to have it covered by warrenty.It was repaired and covered.I believe that she was told by Mandy that the warrenty and run out but that she would try to have it covered by warrenty.It was repaired and covered.I believe that she went the extra mile to make me happy. Thank you More