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BMW of Westlake - Service Center

Westlake, OH

4.8
1,517 Reviews

1,517 Reviews of BMW of Westlake - Service Center

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June 09, 2024

Brittaney makes everything go smoothly. She is awesome! BMW of Westlake is great. They are efficient in getting the car in and out! The work is always done as promised, on time. More

by ABUZEUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

Always very helpful and accommodating, from purchasing a new vehicle to scheduling and completing maintenance. More

by Mbaldoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

Getting your car serviced at BMW Westlake is as pleasant as purchasing it. The service prompt, thorough, and efficient. More

by LUCINDAES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

BMW of Westlake responded

Lucindaes, thank you so much for the positive review!

June 07, 2024

Brittaney is fantastic! !! She always has things ready to go when I arrive. The dealer does great service as well. More

by tkaye003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

June 07, 2024

Wonderful service experience. I always feel like I get good information but no pressure from the team at BMW Westlake. More

by MICHAEL.B.MURRAY0912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

BMW of Westlake responded

Michael, thank you so much for the positive review!

June 04, 2024

We was so pleased with the dealership they got us in right away and done the very next day! Very professional. I'd go there again. Thank you other shops should be that. More

by GARDENELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

BMW of Westlake responded

Gardenell, thank you so much for the positive review!

June 02, 2024

Courteous, prompt and professional throughout the entire process. Answered all my questions clearly and concisely More

by Tcboccia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

BMW of Westlake responded

Tcboccia, thank you so much for the positive review!

May 31, 2024

As always the BMW staff is very professional and helpful. They explain what they will be doing, and give a time line. Very pleasant experience. More

by giatros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2024 -

BMW of Westlake responded

Giatros, thank you so much for the positive review!

May 30, 2024

Outstanding . customer service. Explained what the issues were for repairs and kept me informed. Had a comparable loaner to use while repairs were being made. More

by NAVESOR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

May 22, 2024

Service requirements are communicated without asking and are completed quickly. The Sales team are good at what they do. More

by CJVAZAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Filo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Cavanaugh
May 22, 2024 -

BMW of Westlake responded

Thanks for the positive review!

May 25, 2024 -

BMW of Westlake responded

Cjvazac, thank you so much for the positive review!

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