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BMW of Westlake
Westlake, OH
4,637 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,637 reviews
June 08, 2025
Matt, the service team member was great to work with. They provided a loaner car for me and kept me informed as the service progressed. They provided a loaner car for me and kept me informed as the service progressed. More
by LLKRED
Verified Customer
June 08, 2025
Friendly and competent staff. Service and showroom staff helpful and able to solve issues when they arise. Service and showroom staff helpful and able to solve issues when they arise. More
by RWDEES
Employees Worked With
June 07, 2025
They are easy to work with. They kept me informed during the process. Use them all the time. They kept me informed during the process. Use them all the time. More
by Schultziej22
June 07, 2025
Always working to provide professional customer care to support a perfect experience. Very friendly and attentive to maximize the experience support a perfect experience. Very friendly and attentive to maximize the experience More
by BILL.JOHNSON.3RD
June 06, 2025
From the moment I got out of my car, I was treated courteously and efficiently. My concerns were handled professionally and thoughtfully. courteously and efficiently. My concerns were handled professionally and thoughtfully. More
by L. Bloom
Employees Worked With
June 06, 2025
The people at BMW of Westlake were polite and courteous. I will definitely be going back to them for future serving on my X5 I will definitely be going back to them for future serving on my X5 More
by DYLANSAMMY
Employees Worked With
June 05, 2025
BMW Westlake’s service department has always treated me well. Special shout-out to Matthew he’s a great communicator and always goes out of his way to help. I’ve brought my M5 in several times, and they’v well. Special shout-out to Matthew he’s a great communicator and always goes out of his way to help. I’ve brought my M5 in several times, and they’ve consistently done a great job, from sending service videos to keeping me updated. That’s why I keep coming back. Keep up the great work—you’ve got a long-term customer. More
by AudiAsh
June 04, 2025
Great service! Keeps you informed on issues with your vehicle. Love getting the videos of your vehicle. Keeps you informed on issues with your vehicle. Love getting the videos of your vehicle. More
by mcbrideshameka
Employees Worked With
