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BMW of Westlake
Westlake, OH
4,635 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,635 reviews
June 17, 2025
Always friendly. Excellent customer service. Car alignment went well and was explained so I could understand it. Excellent customer service. Car alignment went well and was explained so I could understand it. More
by DCSPENCE1
Verified CustomerEmployees Worked With
June 17, 2025
Matthew was great. He kept me up to date with what was going on with my car and was clear in explaining what was wrong and what needed to be done. He kept me up to date with what was going on with my car and was clear in explaining what was wrong and what needed to be done. More
by CATHERINEARORA
Employees Worked With
June 14, 2025
Enjoyed the car experience and working with the BMW team. My wife loved the X5 My wife loved the X5 More
by BPERCS
June 13, 2025
Kevin W. took care of me and I have nothing but the best to say about the service he provided me. He took the time to explain everything to me and provided me took care of me and I have nothing but the best to say about the service he provided me. He took the time to explain everything to me and provided me with all details. I look forward to seeing Kevin on my next appointment. Not everyone provides good service so I definitely appreciate Kevin’s kind attitude and patience. Thank you! More
by Lanacovic
Employees Worked With
Kevin Wagner
June 10, 2025
The service center is respectful and works to reduce stress in all interactions. I’ve been treated well by this department so far. stress in all interactions. I’ve been treated well by this department so far. More
by KRISTINMEYERS81
Employees Worked With
June 10, 2025
I contacted the service center from a parking lot in westlake when my car started making very loud noises. Kevin suggested we have the car towed as it might not be safe to drive. Kevin kept us informed westlake when my car started making very loud noises. Kevin suggested we have the car towed as it might not be safe to drive. Kevin kept us informed as a diagnostic was preformed. The problem was diagnosed and repaired. Kevin did an outstanding job taking care of us and my BMW. More
by BABARBOUR
Employees Worked With
Kevin Wagner
June 10, 2025
Kevin very accommodating and professional. Did not suggest superfluous service and costs that were, alternatively, recommended by Toledo dealer. Did not suggest superfluous service and costs that were, alternatively, recommended by Toledo dealer. More
by JMCKINSTRAY
Employees Worked With
Kevin
June 10, 2025
Very veryvery very very very Very very good very good very good very nice very good very good very nice very good More
by GRE45
Employees Worked With
June 08, 2025
Matt, the service team member was great to work with. They provided a loaner car for me and kept me informed as the service progressed. They provided a loaner car for me and kept me informed as the service progressed. More
by LLKRED
June 08, 2025
Friendly and competent staff. Service and showroom staff helpful and able to solve issues when they arise. Service and showroom staff helpful and able to solve issues when they arise. More
by RWDEES
Employees Worked With
