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BMW of Westlake
Westlake, OH
4,519 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,519 reviews
December 28, 2015
Excellent Customer Service This is the 2nd time I have worked with this dealership. They are kind, efficient, and make the experience easy. My salesperson John Caruso and the This is the 2nd time I have worked with this dealership. They are kind, efficient, and make the experience easy. My salesperson John Caruso and the entire team from finance to the customer education person made this a very smooth transition. I will continue to use them and recommend them to all my family and friends. More
by cmstenger12
Employees Worked With
December 24, 2015
The Good Guys Was in need of a new (used) vehicle and sent out many inquiries within in minutes Q Shirazi responded to what I was looking for. Steve David the manag Was in need of a new (used) vehicle and sent out many inquiries within in minutes Q Shirazi responded to what I was looking for. Steve David the manager was great to work with and explained everything about the purchase and my options! The Good Guys is what I named them! More
by AcuraMan
December 24, 2015
Fantastic Experience! Ken was very helpful and made the process quick and painless! Superb follow up and just overall great customer service. Would highly recommend any Ken was very helpful and made the process quick and painless! Superb follow up and just overall great customer service. Would highly recommend anyone to go to this dealership . More
by 4bacon
Employees Worked With
December 23, 2015
great place Every one,without exception, goes out of their way to make the customer happy. My sales person, Howard, is a wonderful guy. Very easy to be with and m Every one,without exception, goes out of their way to make the customer happy. My sales person, Howard, is a wonderful guy. Very easy to be with and more,than helpful. The Genius is a most valuable asset and will do everything in his power to help,you acclimate to your new car. So, overall I am happy to be a customer at BMW of,Westlake. More
by Sue123
Employees Worked With
The girl who greets you at the door when you get a car wash. , Howard Schneider
December 23, 2015
Always feel special when getting service Even though my BMW is a 2008 I am still treated like I just bought the car. They also clean my car inside and out when I bring it in for service even Even though my BMW is a 2008 I am still treated like I just bought the car. They also clean my car inside and out when I bring it in for service even suggesting that I can bring it by anytime for a car wash even though I do not need service. When they have a test drive event there is no hard pressure to buy a new car but they offer plenty of insight to any changes or benefits of the new models. More
by DanL
December 23, 2015
Outstanding Always professional. Very welcoming. Deliver as promised. The Sales Department, the finance department, the receptionist, Service Department, I haven' Always professional. Very welcoming. Deliver as promised. The Sales Department, the finance department, the receptionist, Service Department, I haven't had anything but positive experiences with all of them. Definitely recommend. More
by R OConnor
Employees Worked With
Other Employees :
The BMW Geniuses, Pat Janos
December 23, 2015
Service Center I have been dealing with Ganley/Westlake BMW for the past 10 years. At the outset my service guy was Jim Strunk. When he left Ganley some years ago I have been dealing with Ganley/Westlake BMW for the past 10 years. At the outset my service guy was Jim Strunk. When he left Ganley some years ago it was a hit. Fortunately he has returned and continues providing the top line service advise I expect from a company like BMW. Jim is knowledgeable and a straight shooter. Great guy to talk with. Has always done me right. I recommend my BMW owning friends to Jim. More
by Tom
Employees Worked With
Jim Strunk
December 22, 2015
Very happy The entire staff made every effort to make the purchase a good experience. I felt well informed both during the purchase and during the manufacture a The entire staff made every effort to make the purchase a good experience. I felt well informed both during the purchase and during the manufacture and shipping of the car. More
by Grnell
December 21, 2015
Very satisfied! As a previous owner of six BMW I was impressed with Putrri on my new lease, she was extremely efficient and will be glad to recommend her to friends o As a previous owner of six BMW I was impressed with Putrri on my new lease, she was extremely efficient and will be glad to recommend her to friends or colleagues. Nick Paul Westlake Ohio More
by Nick
Employees Worked With
Putrri Padbatan
December 21, 2015
Excellent service From our first contact with the dealership, to driving our new car off the lot, to contacting the dealership afterwards about questions, BMW of Westla From our first contact with the dealership, to driving our new car off the lot, to contacting the dealership afterwards about questions, BMW of Westlake has been superb. Our sales associate, Putrri Padbatan was incredibly welcoming and helpful at every stage, and has gone above and beyond all expectation in her followup calls. She is clearly motivated to ensure that her customers are satisfied, and she succeeds at every turn. Highly recommended! More
by D.Harrison
Employees Worked With
Putrri Padbatan
