BMW of Westlake

Chad Cyrus is the best !!! Chad Cyrus gave us a good deal. He ensured timely delivery of the car. It’s was his first deal in BMW as a sales man and I was glad to be his first cu Chad Cyrus gave us a good deal. He ensured timely delivery of the car. It’s was his first deal in BMW as a sales man and I was glad to be his first customer. More

Salesperson went above & beyond and made the process easy John Caruso is great to deal with very friendly. This is my second lease with him and he had us in and out of there in no time. I would recommend him John Caruso is great to deal with very friendly. This is my second lease with him and he had us in and out of there in no time. I would recommend him and this dealership anytime. More

My first BMW My family has been buying cars from John for quite some time, so when it was my turn to buy my first car John was the first person we called! He made My family has been buying cars from John for quite some time, so when it was my turn to buy my first car John was the first person we called! He made what could’ve been a stressful process so easy and seamless. John was always available to answer all my questions, even on his day off. When it came time to go in a sign all my paperwork and collect my car John was super helpful. I highly recommend him and BMW of Westlake when you are looking to purchase a car, you will be taken care of from the time you step into the dealership until the moment you leave and they are always available when you are in your BMW. More

True professionals start to finish! I live in St. Louis and found a car through this dealership in Ohio which I purchased. I flew to the airport, Travis picked me up, spent over an hour I live in St. Louis and found a car through this dealership in Ohio which I purchased. I flew to the airport, Travis picked me up, spent over an hour walking through everything on the car, the car was in pristine shape, and it was everything I hoped it to be. Kudos! More

The Best This is the best car buying experience I've ever had and, believe me, I've owned many cars in my lifetime. From the salesman, John Caruso, to Mike Nie This is the best car buying experience I've ever had and, believe me, I've owned many cars in my lifetime. From the salesman, John Caruso, to Mike Niedzwiecki and finishing up with Justin Niedzwiecki, my experience was superb. At no time was I rushed or pressured to buy. The decision was mine, and I'm confident had I not purchased a car, I would still have been treated with the utmost respect. Highly recommend this dealership and the folks who make up the team! More

Great experience Everyone I dealt with was very friendly & easy to work with. They made my purchase of a new BMW smooth & easy. I would definitely recommend them! Everyone I dealt with was very friendly & easy to work with. They made my purchase of a new BMW smooth & easy. I would definitely recommend them! More

Best experience ever! Had the best experience ever in purchasing my BMW 535i xdrive. Greg was phenomenal in satisfying the requirements. The entire staff at BMW Middlebur Had the best experience ever in purchasing my BMW 535i xdrive. Greg was phenomenal in satisfying the requirements. The entire staff at BMW Middleburg fo above and beyond what is expected. Thank you More

Another GREAT experience ! Overall, this dealership has made purchasing our 3rd BMW a breeze - they are incredibly easy to work with, and I feel they truly try and make the tran Overall, this dealership has made purchasing our 3rd BMW a breeze - they are incredibly easy to work with, and I feel they truly try and make the transaction "fair" for both parties - My previous salesperson was no longer at the dealership, so I dealt with a new rep Chad Cyru - he was very easy to work with, and very knowledgeable about the car and all its options - Whenever service is needed, this dealership really shines and always exceeds our expectations - I could not be happier with how we have always been treated ! More

Outstanding. Best new car buying experience I have had. The whole process of ordering and taking delivery of my 230i was phenomenal. I am a person who is extremely picky (absolutely no frills, if possible, The whole process of ordering and taking delivery of my 230i was phenomenal. I am a person who is extremely picky (absolutely no frills, if possible, but performance oriented) about how my new cars are equipped. Advisor John Redden listened to me and patiently accommodated and handled my order exactly as I requested. I knew this was going to be a lengthy process but he kept me informed as to developments from my 230i's production in Germany through its transportation and arrival at BMW of Westlake. The complete experience, including price negotiation, was highly professional. I highly recommend John Redden if you are looking to purchase new. More

Very positive experience - friendly, respectful, organized I found Westlake after searching for a BMW X5 through USAA. Chad Cyrus immediately reached out to me with choices that met my requirement. Although I found Westlake after searching for a BMW X5 through USAA. Chad Cyrus immediately reached out to me with choices that met my requirement. Although I didn't immediately return his call or email, Chad would follow up periodically in a timely and respectful manner that wasn't pushy. Once I had narrowed down my search to a more specific price range and vehicle package, I responded to Chad with my wishlist and price range. Chad immediately provided me with various options that worked for me. Chad was a pleasure to work with and answered all of my questions and was very courteous and respectful during all correspondence either through emails or phone calls. Chad also made himself available at all hours and would respond regardless of time of day, whether he was at the dealership or off work. Once we got close on the deal, Chad brought in Bob Strecker (manager) to answer a few specific questions I had in regards to pricing, which I greatly appreciated. Instead of feeding me with guesses, he brought in Bob who was able to answer all of my questions and a provide additional color on same. Once I decided to move forward and purchase my car at Westlake, I simply sent Chad a text and said that I would be there in a little over 2 hours (drove from Pittsburgh). When I arrived, the car was detailed and waiting for me. As expected, the dealership is quite large. Regardless, I had no problems finding Chad who, without ever meeting me in person, greeted me shortly after walking through the door. After introducing myself to Chad, Bob Strecker came over and quickly introduced himself as well. From there the process was streamline: spoke about some high-level items with Chad, went out to see the car, and then met Nez Faraj (BMW genius) to review all of the car's features. During the tutorial process with Nez, I noticed a small dent and scratch on the rear bumper and right wheel well (it should be noted that the car was a retired service vehicle). Immediately, Nez notified Chad, who notified Carl Whelpley, the Service Manager. All immediately apologized for the oversight and Carl set up arrangements for the pieces to be replaced by a BMW dealer near my home. Once this small issue was ironed out and Nez finished his tutorial, I completed the sale process with Mike Niedzwiecki. Much like my previous encounters with staff members, Mike was equally courteous and respectful. Mike, didn't try to sell me on items I didn't want and clearly explained all of the paperwork in a clear, concise and easy to understand manner. Although it was a busy day (probably a typical Saturday) and despite the fact there was a decent amount of paperwork, due to the transaction involving a trade-in and purchase, Mike got me in and out of his office in less than 30 minutes. From that point, Chad had already put the plate on my new car, gave me the keys and it was time to return home to the Burgh (happy). More