BMW of Westlake

All ways Figured out how to make it happen This is my 4 th convertible and I would not think of dealings with any other dealership. sales is always honest and willing to work with you. And ser This is my 4 th convertible and I would not think of dealings with any other dealership. sales is always honest and willing to work with you. And service has been very accommodating. More

Jerry Mancini was wonderful to work with! This car buying experience was the smoothest and most enjoyable one that we have had. (And we have purchased many cars over the years!) Jerry was a jo This car buying experience was the smoothest and most enjoyable one that we have had. (And we have purchased many cars over the years!) Jerry was a joy to deal with! He was very accommodating to our needs, and even went the extra mile (about 60 to be exact!) to meet us at our office to sign papers when work schedules would not allow us to meet him at the dealership. We did not feel pressured at all, but felt like we were receiving honest answers and feedback to our questions. We appreciated Jerry's professionalism and quick and thorough responses to our inquiries. We also felt that we received a fair deal and were given a fair price for our trade-in. More

Extremely Happy customer! My experience was amazing from the moment I walked into the dealership. Every employee was happy, courteous, and there to serve their customers. Fred, My experience was amazing from the moment I walked into the dealership. Every employee was happy, courteous, and there to serve their customers. Fred, John, Nez, and Mike went above and beyond and exceeded every expectation I had! Thank you!! More

Very professional experience. Did not waste my time Puttri patiently showed multiple vehicles and explained the various features. She was efficient and extremely professional. She did not waste my tim Puttri patiently showed multiple vehicles and explained the various features. She was efficient and extremely professional. She did not waste my time. Mike had everything ready when we came in to pick up the car. It was the most efficient experience I have had with a dealership. He explained some options to us. Nate was an outstanding product expert. His ability to walk thru the features was very helpful to early enjoyment of the vehicle. More

Very Professional Chad was very respectful of my time restraints, showing me only the model I was considering. The first car shown was exactly what I was looking for. I Chad was very respectful of my time restraints, showing me only the model I was considering. The first car shown was exactly what I was looking for. I made my offer and within minutes we were shaking hands on the deal. Every phase of the purchase was expedited with professionalism. A wonderful dealership, honest, friendly, proficient. A MUST VISIT. More

Terrific buying experience Buying my first BMW with John was a dream. I wanted to explore certified pre-owned vehicles and John patiently helped me go through what was available Buying my first BMW with John was a dream. I wanted to explore certified pre-owned vehicles and John patiently helped me go through what was available in my price range until we found the perfect car for me. When one wasn't right he'd say "Ok, that's not the car for you. Let's keep looking." This was also my first car buying experience as a single woman. My dad and then my ex-husband always took care of such things. I did not receive a HINT of sexism or anyone speaking down to me. I was treated with respect by everyone at the dealership, and I got a great deal. I know I was not taken advantage of. Justin the genius showed me how to use everything, and I will probably go back for another visit to dig even deeper into what the car can do. And Brittany in service...I don't know how many times I've called her with questions since the purchase. She patiently walks me through the solution every time. My dad passed away last year and it was from his trust that I purchased the car. John reminded me of my dad, and I know my dad would approve of the car, price, and experience. There is no doubt I will be buying another BMW from John at Westlake in the future. It's a wonderful place with great people. More

Very positive A very positive and excellent experience. Putrii was very knowlegable and understood our needs. She worked with us on the deal which solidified the A very positive and excellent experience. Putrii was very knowlegable and understood our needs. She worked with us on the deal which solidified the sale.. The finance manager Mike N. and Dirk, the product specialist were equally caring, understanding and helpful during and after the process.. My wife and i will be looking forward to future interaction. More

Great Customer Service I purchased a 2015 certified pre-owned BMW 535i xdrive from the BMW Westlake location. I worked with John Caruso. The experience was seamless from t I purchased a 2015 certified pre-owned BMW 535i xdrive from the BMW Westlake location. I worked with John Caruso. The experience was seamless from the beginning to the end. Everyone at this dealership worked with me to get the deal done. My husband has also leased BMWs from this dealership and has had good experiences. We also service our BMWs at the Westlake location and the service department is top notch! Nice job across the board Westlake BMW! Thank you! More

All that I would desire in a dealership I found Jimmy, Mike, and Nez to be professional, friendly, accommodating, and honest. My experience was all that one would hope for with a dealership I found Jimmy, Mike, and Nez to be professional, friendly, accommodating, and honest. My experience was all that one would hope for with a dealership. More

Great experience I came into the dealership on a tight schedule to meet Steve Mihalic regarding a car I'd looked at online. I found an alternative vehicle and was ple I came into the dealership on a tight schedule to meet Steve Mihalic regarding a car I'd looked at online. I found an alternative vehicle and was pleased to have everyone in the car purchasing process aware of, and working to get me through the process as fast as possible. Great experience, great people. More