BMW of Westlake

Ken Delk is excellent to deal with Ken was extremely easy to work with, attentive to my requirements for a new car, and effectively communicated with me both in person over the phone, a Ken was extremely easy to work with, attentive to my requirements for a new car, and effectively communicated with me both in person over the phone, and via e-mail. A true asset to his organization. Dirk Steffen has been with me numerous times when I would stop into the dealership with questions regarding my previous BMW automobile. Always friendly and willing to answer my numerous questions in a professional and friendly manner. It is great customer service to have such a knowledgeable resource at your finger tips. I just had Nate Lieb review my newly purchased vehicle with me. He was awesome, very patient, and extremely informative. The service personnel, John, Brittaney and Jim all know me as I frequently bring my cars in for car washes. I like to see consistency in personnel at car dealerships, and BMW of Westlake has once again exceeded my expectations, which is why I am a repeat customer. More

Quick and professional Chad Cyrus and I completed the deal over the phone with me living 2.5 hours away. He made the process very simple and was completely professional thr Chad Cyrus and I completed the deal over the phone with me living 2.5 hours away. He made the process very simple and was completely professional throughout the process. It was great to meet the man behind the glass when I entered the dealership, Fred Palmer, that made me feel more than welcome for the purchase of my BMW. Mike was also fantastic through the finance part of the transaction giving me all the options to protect my investment. After I was all finished, Nate did more than expected to get me familiar with my new vehicle which was fantastic. I am in the automotive sales industry myself and they are a great bunch of not only professionals but great people that will take care of you every step of the way. Thank you again guys and I'll be back for my next BMW purchase. More

Great Experience I haven't purchased a car in the past three years and I have always been a loyal BMW customer. This dealership always made it easy but this time they I haven't purchased a car in the past three years and I have always been a loyal BMW customer. This dealership always made it easy but this time they outdid themselves. They were knowledgeable, knew that I wanted a streamlined process, and helped me weigh my alternatives. The genius session was great - they knew I owned a similar car and they focused on what had changed rather than dragging me through everything. Finance was a breeze! More

Professional and quality service! John Caruso was extremely professional, knowledgeable, and a pleasure to deal with. He was very attentive to what I needed and listened! Strong commun John Caruso was extremely professional, knowledgeable, and a pleasure to deal with. He was very attentive to what I needed and listened! Strong communicator and very organized. He made this process smooth and easy! I arrived at the dealership and everything was on schedule and ready for delivery, I will be back in 36 months and hope to make another deal with John!! Everyone who was part of this process was spot on and very engaging! I will recommend BMW of Westlake to anyone who is looking to drive a BMW! Thank you again John and team it was a pleasure!!!! More

Solid service I would highly recommend BMW of westlake. I live in Cincinnati and gladly do business with them from this distance for this level of service. I would highly recommend BMW of westlake. I live in Cincinnati and gladly do business with them from this distance for this level of service. More

Excellent experience, will be back in 36 months for BMW #4 This is my third BMW and I would not think of going anywhere else. Service is always outstanding. Prices are fair. Dealership is convenient and easy t This is my third BMW and I would not think of going anywhere else. Service is always outstanding. Prices are fair. Dealership is convenient and easy to access. Sales and service staff is phenomenal. I worked with Ken Delk for this purchase. Ken is knowledgeable, fair, and quick to reply. He will communicate promptly with his customers by their preferred means. I was able to negotiate the entire purchase via email. Ken also emailed me all of the paperwork so that I could complete it before coming into the dealer. I look forward to working with Ken again. Mike Niedzwiecki helped me complete the finance portion of my purchase. Mike was well-prepared as I spent less than 10 minutes in his office. Justin the Genius was also very knowledgeable about the technology of the new car and was able to answer all of my questions. More

All is well This is the second BMW I bought from Ken. He is knowledgeable, courteous and a very nice gentleman. If I will buy another BMW I will go to Ken again. This is the second BMW I bought from Ken. He is knowledgeable, courteous and a very nice gentleman. If I will buy another BMW I will go to Ken again. More

Great experience leasing my first car I was very satisfied with the way the salesmen were professional and straight forward with me. I've been to other dealerships where I felt like I was I was very satisfied with the way the salesmen were professional and straight forward with me. I've been to other dealerships where I felt like I was getting swindled, but not here. Will definitely be getting my next car from Chad at BMW Westlake! More

Awesome experience Tony my salesperson was a pleasure to work with. I was expecting to be treated like everyone's perception of a used car salesperson but he is totally Tony my salesperson was a pleasure to work with. I was expecting to be treated like everyone's perception of a used car salesperson but he is totally opposite of what you have been told. He treated me like I was a very important person. The whole process from a-z was quick. The test drive,the finance department, ( don't remember the finance guys name but he was awesome as well). What I enjoyed the most was there wasn't the usual, we negotiate on a price, price comes in higher then I want to pay, salesperson says let me get my manager and see what can be done. There was none of that, I told them how much I wanted to pay they came back with a figure ( slightly more) then my offer, and we meet in the middle. There were 2 cars almost exactly the same. I test drove the vehicle with litterly one more option. After they came back with the numbers I was turned off. Thats when Tony's quick thinking came in he was like I have the exact same car without that 1 option and it will save you about $60 a month. If it wasn't for his quick thinking I was about to walk. I will suggest BMW of Westlake to all my friends. More

Great staff at Westlake BMW I've been in and out of the Westlake BMW dealership several month as I zeroed in on the car we wanted. John was always available to answer our questi I've been in and out of the Westlake BMW dealership several month as I zeroed in on the car we wanted. John was always available to answer our questions. I was in no hurry to buy the car but really appreciated not being pressured with calls. We also appreciated the time Nate spent with us going over the many features of car. It'll take us some time to get dialed-in on how we use the i-drive. A good car purchase experience. Randy More