BMW of Westlake

Car Repair Services Thanks for your prompt and courteous help in getting my car running smooth again and wouldn’t want to take my vehicle anywhere else! Great Services!. Thanks for your prompt and courteous help in getting my car running smooth again and wouldn’t want to take my vehicle anywhere else! Great Services!. More

"Same Day Excellent Service" Christian was very helpful getting an appointment for me the same day I called BMW. It was my day off and he handled the situation by getting my car i Christian was very helpful getting an appointment for me the same day I called BMW. It was my day off and he handled the situation by getting my car in for service and getting a loaner car..Christian provided great customer service! I hope he intends to stay. I feel many people would benefit from his service. More

Good service but beware extreme costs Spent $5k on repairs but it didn’t resolve the issue. Was told an additional $11k required yikes! In fairness the issues were complex, but a better o Spent $5k on repairs but it didn’t resolve the issue. Was told an additional $11k required yikes! In fairness the issues were complex, but a better overall risk $$ would’ve Saved $5k . 😐 The service Dept is good , imported parts too pricey . More

Great Buying Experience Jerry was very friendly and patient with us. He listened to what we were looking for. He was an excellent salesman. Felt very comfortable and no press Jerry was very friendly and patient with us. He listened to what we were looking for. He was an excellent salesman. Felt very comfortable and no pressure sales. Adam and Mike were very friendly. And the gentleman who was called "the genus" was so patient explaining all the features and settings of the car. He was extremely helpful. The dealership was clean and bright. The cars were clean. Great dealership. More

BMW Recall Visit Very friendly, courteous, and efficient team at Ganley BMW. I was treated liked a valued customer. I was also provided with a very nice loaner to get Very friendly, courteous, and efficient team at Ganley BMW. I was treated liked a valued customer. I was also provided with a very nice loaner to get to/from work. More

Professional Service Service staff provided excellent service and went the extra mile to assist me with repairs. Cassie's followup and scheduling made the difference for m Service staff provided excellent service and went the extra mile to assist me with repairs. Cassie's followup and scheduling made the difference for my workload. More

Very understanding. Great buying experience. John Caruso is a excellent sales person. Very patient and not pushy. He was very understanding because of the personal things Great buying experience. John Caruso is a excellent sales person. Very patient and not pushy. He was very understanding because of the personal things I was going through. Sales manager and finance person were also wonderful. It was a great buying experience. More

Like family I know everyone at the place and it feels like family. I am on our 3rd and 4th car for our company and they have been excellent. Obviously, the BMW I know everyone at the place and it feels like family. I am on our 3rd and 4th car for our company and they have been excellent. Obviously, the BMW is great but the minimal service it does need is handled with no hassle. I get a weekly car wash and they never make me feel awkward about getting that done. In over 3 years I have yet to find anyone that does not stop what they are doing to say hi or answer any questions for me as I wait for a wash or service. I actually enjoy going to the dealership. On our second round of cars we did not even consider another option because the dealership made our lives easier and more enjoyable. No hassle, friendly and quite frankly ... fun. I recommend everyone to BMW of Westlake More

Awesome! Staff is awesome and I cant be any happier with the car. Thank you again Travis and whole staff for the great service and smooth transaction. Staff is awesome and I cant be any happier with the car. Thank you again Travis and whole staff for the great service and smooth transaction. More