Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,587 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,587 reviews
May 26, 2025
The whole team was very well informed and explained all the procedures well. I felt like they cared about taking care of my car. the procedures well. I felt like they cared about taking care of my car. More
by Rego, Shirley
Verified Customer
May 24, 2025
Excellent dealership with great staff! It’s always a pleasure working with the service advisors; Brittaney and Matthew! They’re straight-forward and honest. I recently had a nail in one of It’s always a pleasure working with the service advisors; Brittaney and Matthew! They’re straight-forward and honest. I recently had a nail in one of my Michelin Pilot Sport Cup 2’s and Brittaney was able to get it serviced and patched on the same day! This is the best dealership I’ve had the privilege of working with! More
by KevinPhamUSMC
May 21, 2025
Everyone was very professional and nice, i will be returning soon for a service on my vehicle returning soon for a service on my vehicle More
by ISABELLEROSALEZ
Employees Worked With
May 21, 2025
While there service is a five star rating the dealership was not willing to honor the 3rd year warrant just because it was a couple months past the third calendar year. The X5 mileage was half of what was e was not willing to honor the 3rd year warrant just because it was a couple months past the third calendar year. The X5 mileage was half of what was expected. More
by CARLHOSFELD77
Employees Worked With
May 21, 2025
The dealership was clean and organized, pleasant and organized. I was kept informed on the status of my vehicle because I had a service loaner organized. I was kept informed on the status of my vehicle because I had a service loaner More
by JGHEZZI
Employees Worked With
May 20, 2025
I had a tire replaced. afterwards a message popped up on the display to have the wheel electronics checked by the service center ++. A few days later had the other 3 tires afterwards a message popped up on the display to have the wheel electronics checked by the service center ++. A few days later had the other 3 tires replaced. Same popup message. More
by tpq
Employees Worked With
May 20, 2025
It was a nice experience, quick, clean, easy to get work done with complimentary wifi done with complimentary wifi More
by CJACKSON.GOLF
Employees Worked With
May 19, 2025
Great experience Everyone was helpful Ken was wonderful Mike made it easy to understand the technology of the car Mike made it easy to understand the technology of the car More
by AUNTIETEE23
May 19, 2025
From start to finish my sales person, Kelly was with me and she made my long distance purchase very smooth and transparent as if I was purchasing my car in-person. She set up to ship and have it delivered and she made my long distance purchase very smooth and transparent as if I was purchasing my car in-person. She set up to ship and have it delivered and as promised it came on time and in great condition. If I ever purchase another car from Westlake, I will defiantly ask for Kelly. Great customer service and team work amongst the team she worked with to include the detail department. More
by GRIFFINJW19
