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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
354 Reviews
Call Service Center (508) 581-5500

354 Reviews of BMW of Shrewsbury - Service Center

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November 13, 2024

Excellent service and communication throughout the process. The service technician kept me well informed and was extremely courteous. More

by whermans24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your experience with us! We're delighted to hear that our team at BMW of Shrewsbury provided excellent service and kept you well-informed. We appreciate your feedback and look forward to serving you again in the future!

November 12, 2024

Everyone is nice, professional and works as one team. The dealership is also clean and welcoming. More

by JGATHERU
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

BMW of Shrewsbury responded

Thanks for the awesome review of BMW of Shrewsbury!

November 12, 2024

Exceptional as usual. Explain the technical and admin procedures for the customer.always efficient and professional. More

by Romegfritzbmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
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Nov 12, 2024 -

BMW of Shrewsbury responded

Thanks for the wonderful feedback! We're delighted to hear that our team at BMW of Shrewsbury has consistently provided you with such efficient and professional service. We appreciate your support and look forward to assisting you again in the future!

November 11, 2024

They have been very nice and easy to work with. When I need service they pick up my car and give me a loaner. More

by Stanleybaron69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Powers
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that our team at BMW of Shrewsbury has made your service experience convenient and pleasant. Thanks for sharing your feedback!

November 10, 2024

Sam awesome person he is help me out during my BMW service today realy appreciate More

by Mansourantone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
4.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
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Nov 10, 2024 -

Mansourantone responded

Thank you

Nov 11, 2024 -

BMW of Shrewsbury responded

We are glad to hear that Sam took excellent care of your BMW's service needs. Thanks for choosing BMW of Shrewsbury!

November 09, 2024

Peter provided a detailed overview of our car’s overall health and answered all of our questions. He was great to work with! More

by s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Peter provided such a thorough overview and answered all your questions at BMW of Shrewsbury. Thanks for sharing your positive experience with us!

November 08, 2024

Appointment was made online with less than 2 hours notice. The entire process was fantastic with exceptional service! More

by Noelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

BMW of Shrewsbury responded

Noelle, we're delighted to hear that your experience at BMW of Shrewsbury was fantastic and seamless. Thank you for sharing!

November 07, 2024

Honest, transparent, provided a loaner. Will be back for sure and I truly recommend others as well. Ask for Theo. He was great! More

by nunomontrond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Report | Print
Nov 08, 2024 -

BMW of Shrewsbury responded

Thank you for the glowing review! We're delighted to hear that Theo and our team at BMW of Shrewsbury provided an honest and transparent experience. We look forward to welcoming you back in the future!

November 07, 2024

Very poor service staring with the receptionist giving wrong information on pricing, service advisor saying no to service about a recall with out reading the recall, and mechanical technician first say More

by Gildjon Haxhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Neslusan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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November 05, 2024

I had a great experience working with Theo at BMW Shrewsbury. The whole process was smooth and worry-free. More

by John Trainor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Report | Print
Nov 05, 2024 -

BMW of Shrewsbury responded

John, we're delighted to hear that Theo made your experience at BMW of Shrewsbury smooth and worry-free. Thank you for sharing this positive feedback!

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