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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
344 Reviews

344 Reviews of BMW of Shrewsbury - Service Center

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May 29, 2025

Peter's customer service was superb. He always managed to satisfy the customer and ensured all services were done properly and in a timely manner. More

by Marcm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

BMW of Shrewsbury responded

Marc, we're delighted to hear that Peter provided you with superb service at BMW of Shrewsbury. Thank you for sharing your experience!

May 29, 2025

Well organized and efficient Friendly Helpful Clean comfortable showroom and service waiting area Top notch More

by thehamish1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
May 30, 2025 -

BMW of Shrewsbury responded

Thank you for the fantastic feedback! We're delighted to hear that our team at BMW of Shrewsbury provided a well-organized and comfortable experience. We appreciate your support and look forward to serving you again!

May 27, 2025

BMW Shrewsbury Service is a nice overall experience. The process is streamlined, the people are friendly and it is very clean and well maintained. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

BMW of Shrewsbury responded

Kevin, thanks for sharing your positive experience with BMW of Shrewsbury! We're glad to hear that you found our service streamlined and the team friendly. We appreciate your feedback and look forward to serving you again!

May 25, 2025

Waiting area is comfy and snacks are plentiful with televisions for viewing. What else could you ask for! More

by Ja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

BMW of Shrewsbury responded

We're delighted to hear you enjoyed the comfy waiting area and amenities at BMW of Shrewsbury! Thanks for sharing your positive experience with us.

May 24, 2025

This is the fourth BMW purchased from the dealership. The dealership has always been very clean, organized, and professional, even since it was changed in ownership. More

by jrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

BMW of Shrewsbury responded

Jrich, thank you for your continued trust in BMW of Shrewsbury! We're delighted to hear that our clean and professional environment keeps bringing you back. Enjoy your new ride!

May 24, 2025

Peter was friendly, attentive, and considerate of my time constraints. This dealership is always best in class! More

by Equinn76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that Peter provided such attentive service and made your experience at BMW of Shrewsbury a positive one. Thank you for recognizing our team's efforts!

May 23, 2025

Very courteous and professional service I would recommend Sam and his team for others to enjoy More

by dixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
May 27, 2025 -

BMW of Shrewsbury responded

Thank you for recommending Sam and the BMW of Shrewsbury team. We appreciate your support!

May 23, 2025

Lance Gendron who is a Service Adviser there is as good as they get. I believe lance was a former Service Technician. His attitude, knowledge and former background as a Service Techinicans should be the pr More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

BMW of Shrewsbury responded

Mark, we're delighted to hear that Lance provided such exceptional service at BMW of Shrewsbury. It's fantastic when team members with a strong background and great attitude make an impact like this. Thank you for sharing your experience!

May 23, 2025

Fast and accurate repairs. Friendly staff. Excellent description of the required work and costs. A++++ service. More

by tom_lamarche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Young
May 23, 2025 -

BMW of Shrewsbury responded

Tom, we're delighted to hear about your positive experience with our team at BMW of Shrewsbury! Thank you for the fantastic feedback and support. Safe travels ahead!

May 19, 2025

The team was very professional and delivered the service on time. I was kept apprised of when when the work would be Finished. . More

by Tbagster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia fowler
May 19, 2025 -

BMW of Shrewsbury responded

Thank you for sharing your experience with BMW of Shrewsbury! We're glad to hear our team provided timely and professional service. We appreciate your feedback and look forward to serving you again in the future!

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