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344 Reviews of BMW of Shrewsbury - Service Center
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June 09, 2025
MY 2024 BMW X1 (purchased in July 0f 2024) has been in for the same issue - going on 3 times - for vibrations in the front of the vehicle and steering wheel. The first visit in February 2024 - said tires for the same issue - going on 3 times - for vibrations in the front of the vehicle and steering wheel. The first visit in February 2024 - said tires needed rebalancing - 4039 miles? So they rebalanced the tires. No in May, at 5157 miles - vibration still happening - so went in for 2nd visit - this time - said front tire had a belt that had slipped - so ended up replacing the tire - now - 2 days after getting the new tire. the vibration is back - and it actually seems more pronounced. So the vehicle makes now its 3rd visit to the dealership to figure out why a premium luxury SUV drives like a Jeep? This is not what I expected out of a BMW - regretting our purchase at this point. More
by chris.s.lawrence
June 08, 2025
I’ve had an excellent experience with BMW of Shrewsbury every time I’ve visited for service or an appointment. The professionalism and comfort in their waiting area are top-notch. Ethan, who I work with ev every time I’ve visited for service or an appointment. The professionalism and comfort in their waiting area are top-notch. Ethan, who I work with every single time, is beyond amazing. They’ve always resolved any issues I’ve had professionally and kindly. The rates are fair, especially for a BMW dealership. I highly recommend them to everyone! More
by Sami
Employees Worked With
Ethan
June 07, 2025
Service was great and consistent with other visits. They do a good job there that’s why I go back.. They do a good job there that’s why I go back.. More
by Dtcunniff
June 05, 2025
Great customer service, Theo was very polite. My car was well taking care of. Great job Theo My car was well taking care of. Great job Theo More
by Wechetherese
Employees Worked With
June 04, 2025
Peter and his service team are the sole reason I continue to go to BMW of Shrewsbury. The go above and beyond and properly evaluate and communicate recommended actions. Peter has earned my Trust and again to go to BMW of Shrewsbury. The go above and beyond and properly evaluate and communicate recommended actions. Peter has earned my Trust and again is the reason I support the dealership. More
by Jstolberg
Employees Worked With
Other Employees :
The Guys in the garage I interact with initially
June 01, 2025
A great company to deal with reliability that i can count on at all the time !! on at all the time !! More
by margarethm660@ gmail.com
Employees Worked With
May 31, 2025
I have bought three cars from the dealership and always have the service here. Theo is a great service advisor and the accommodations while waiting are always nice. have the service here. Theo is a great service advisor and the accommodations while waiting are always nice. More
by susan34
