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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
339 Reviews
Call Service Center (508) 581-5500

339 Reviews of BMW of Shrewsbury - Service Center

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June 05, 2025

Great customer service, Theo was very polite. My car was well taking care of. Great job Theo More

by Wechetherese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

BMW of Shrewsbury responded

Reviews like this one make our day! Thanks from Theo and the BMW of Shrewsbury team.

June 04, 2025

Peter and his service team are the sole reason I continue to go to BMW of Shrewsbury. The go above and beyond and properly evaluate and communicate recommended actions. Peter has earned my Trust and again More

by Jstolberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Guys in the garage I interact with initially
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Jun 05, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that Peter and the service team have earned your trust at BMW of Shrewsbury. Thank you for recognizing their dedication and support!

June 01, 2025

A great company to deal with reliability that i can count on at all the time !! More

by margarethm660@ gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

BMW of Shrewsbury responded

Thank you so much, Margaret! We appreciate your business here at BMW of Shrewsbury.

May 31, 2025

Mat and BMW Shrewsbury always do an excellent job This is one of the reasons I buy BMW More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

BMW of Shrewsbury responded

Jim, thank you for leaving BMW of Shrewsbury your positive feedback about Matt!

May 31, 2025

I have bought three cars from the dealership and always have the service here. Theo is a great service advisor and the accommodations while waiting are always nice. More

by susan34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theo 5 stars
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Jun 02, 2025 -

BMW of Shrewsbury responded

Thank you for your continued trust in BMW of Shrewsbury, Susan! We're delighted to hear that Theo and our team have consistently provided great service. We look forward to serving you again soon!

May 29, 2025

Peter's customer service was superb. He always managed to satisfy the customer and ensured all services were done properly and in a timely manner. More

by Marcm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

BMW of Shrewsbury responded

Marc, we're delighted to hear that Peter provided you with superb service at BMW of Shrewsbury. Thank you for sharing your experience!

May 29, 2025

Well organized and efficient Friendly Helpful Clean comfortable showroom and service waiting area Top notch More

by thehamish1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
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May 30, 2025 -

BMW of Shrewsbury responded

Thank you for the fantastic feedback! We're delighted to hear that our team at BMW of Shrewsbury provided a well-organized and comfortable experience. We appreciate your support and look forward to serving you again!

May 27, 2025

BMW Shrewsbury Service is a nice overall experience. The process is streamlined, the people are friendly and it is very clean and well maintained. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

BMW of Shrewsbury responded

Kevin, thanks for sharing your positive experience with BMW of Shrewsbury! We're glad to hear that you found our service streamlined and the team friendly. We appreciate your feedback and look forward to serving you again!

May 25, 2025

Waiting area is comfy and snacks are plentiful with televisions for viewing. What else could you ask for! More

by Ja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

BMW of Shrewsbury responded

We're delighted to hear you enjoyed the comfy waiting area and amenities at BMW of Shrewsbury! Thanks for sharing your positive experience with us.

May 24, 2025

This is the fourth BMW purchased from the dealership. The dealership has always been very clean, organized, and professional, even since it was changed in ownership. More

by jrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2025 -

BMW of Shrewsbury responded

Jrich, thank you for your continued trust in BMW of Shrewsbury! We're delighted to hear that our clean and professional environment keeps bringing you back. Enjoy your new ride!

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