BMW of Sherman Oaks

Heidi, the service rep was excellent. She explained the needed service, offered me coffee and told me the estimated time it would be done. She explained the needed service, offered me coffee and told me the estimated time it would be done. More

Heidi and Carmela are both great service advisors. While my car took a lot longer to be ready than expected, Heidi kept me in the loop the whole time. While my car took a lot longer to be ready than expected, Heidi kept me in the loop the whole time. More

I had a roadside emergency and after being brought in on the hook, Krisztina got my car right in and was able to get me the alternate transportation I needed to get to work, being nearly 70 miles from home the hook, Krisztina got my car right in and was able to get me the alternate transportation I needed to get to work, being nearly 70 miles from home base. Her and the service team really stepped up. More

Dennis is so responsive and helpful! He went above and beyond to get my car serviced last minute due to an unexpected issue and he clearly communicated with me throughout. He went above and beyond to get my car serviced last minute due to an unexpected issue and he clearly communicated with me throughout. More

Dennis in service is the man! Always takes care of me and my family quickly and effectively. Always takes care of me and my family quickly and effectively. More

Have been working with Christina as my advisor. Amazing lady The most helpful person I’ve ever worked with in any BMW dealership. Amazing lady The most helpful person I’ve ever worked with in any BMW dealership. More

Krisztina was my advisor. She has excellent customer service skills and is very approachable. She made sure I got alternate transportation after dropping off the car. She was She has excellent customer service skills and is very approachable. She made sure I got alternate transportation after dropping off the car. She was very helpful and provided the best service I have received there. More

Shahe was excellent with his service and communication through the visit, he made sure I was taken care of and answered all the questions I needed. I would highly recommend Shahe for your visit at BMW o through the visit, he made sure I was taken care of and answered all the questions I needed. I would highly recommend Shahe for your visit at BMW of Sherman Oaks! More

Outstanding service by Carlos who was so helpful, attentive, fast and kind . Really great service attentive, fast and kind . Really great service More

Very helpful and promt. I was in and out of there with in minutes of my appt with the service department I was in and out of there with in minutes of my appt with the service department More