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BMW of San Rafael

San Rafael, CA

4.6
168 Reviews
Call Dealership (415) 482-2000

1599 Francisco Blvd E

San Rafael, CA

94901

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168 Reviews of BMW of San Rafael

October 19, 2023

We have been at this BMW dealer location for many years. Tim has been the service manager for both our cars from the beginning. He and his team have provided great service. More

by zuljak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Oct 19, 2023 -

BMW of San Rafael responded

Zuljak, it's great to know that Tim and our team at BMW of San Rafael have consistently provided you with excellent service over the years. Thanks for sticking with us!

October 11, 2023

Honest dialogue from service advisor. Cool video provided by service technician. Clean waiting area and restrooms. Cordial staff. More

by delcarlojp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Report | Print
Oct 12, 2023 -

BMW of San Rafael responded

We're glad to know you had a positive experience at BMW of San Rafael! It's great that our service advisor and technician were able to provide the transparency we strive for. Thanks for noticing our clean facilities too, we appreciate your feedback!

October 07, 2023

Service technician kept me informed & work completed timely. Video inspection that was provided very helpful More

by bwlee1450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t deal with sakes
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Oct 09, 2023 -

BMW of San Rafael responded

We're glad to know you found the video inspection helpful and appreciated our timely service at BMW of San Rafael. Thanks for sharing your experience with us!

September 29, 2023

Excellent service with fantastic diagnostics and even had a loaner car in case it needed to stay more than the day. The service rep was knowledgeable and extremely helpful More

by Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Sep 29, 2023 -

Doc responded

Great job guys. See you in 10,000 miles

Oct 02, 2023 -

BMW of San Rafael responded

Thanks, Doc, for leaving BMW of San Rafael a five-star review! We are thrilled that our team was helpful. See you in 10,000 miles!

September 28, 2023

Tom Smith serviced my car and it needed a repair under inspection He took care of it under warranty free of charge and provided me a loaner car while they did the necessary repairs More

by RobBMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Report | Print
Sep 28, 2023 -

BMW of San Rafael responded

Rob, we're glad to know that Tom was able to assist you with your car's repair at BMW of San Rafael. We always aim for top-notch service and it sounds like he hit the mark!

September 20, 2023

I surely like this dealership because they know what they are doing on taking care of their clients. Very happy with them! More

by Ktrealestate88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price at Service dept
Report | Print
Sep 21, 2023 -

BMW of San Rafael responded

We're so glad to know you had a positive experience with us at BMW of San Rafael! Our team always strives to provide the best service possible. Thanks for your kind words and support!

September 13, 2023

The service department is grossly incompetent! I scheduled routine service and asked them to call with estimate. Never got the call. Later same day they texted to say they would need the car ov More

by okdane
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Smith gets a zero rating.. as in NO STARS
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September 12, 2023

They are very professional, and efficient and they know their stuff very respectful and I trust their recommendations More

by Er@1933spirits. Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Winkler
Report | Print
Sep 13, 2023 -

BMW of San Rafael responded

We're glad to know you found our team at BMW of San Rafael professional and knowledgeable. Trust is crucial in our line of work, so we appreciate your confidence in us!

September 02, 2023

Jacqui McCargar, San Rafael BMW, handled our insurance claim quickly, efficiently and very professionally. We would not hesitate to refer her to others. More

by Nnaltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqui McCargar
Report | Print
Sep 05, 2023 -

BMW of San Rafael responded

It's great to know that Jacqui provided you with such efficient and professional service at BMW of San Rafael. We appreciate your willingness to refer her!

September 01, 2023

My visit to the BMW of San Rafeal service center was a highly positive and pleasant one. The fact that I ditched my awful local Hansel BMW dealership in my town and instead drove 40 miles to San Rafael BM More

by Dee1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Winkler
Report | Print
Sep 01, 2023 -

BMW of San Rafael responded

We're delighted to know that your visit to BMW of San Rafael was a positive one and worth the drive! Our team, including Mark, always strives for exceptional customer service. We appreciate your trust in us and look forward to assisting you with any future needs!

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