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BMW of San Rafael

San Rafael, CA

4.6
166 Reviews
Call Dealership (415) 482-2000

1599 Francisco Blvd E

San Rafael, CA

94901

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166 Reviews of BMW of San Rafael

December 30, 2023

Other than having to wait a little longer than I desired, the service was excellent More

by chuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matteo
Report | Print
Jan 02, 2024 -

BMW of San Rafael responded

Thank you for your patience and understanding, Chuck! We look forward to seeing you at your next service! - The BMW of San Rafael Team

December 30, 2023

I had a great experience with Bruce at BMW San Rafael. Rates were competitive and they moved quickly. Would highly recommend More

by BMWleaser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Disbury
Report | Print
Jan 02, 2024 -

BMW of San Rafael responded

We're glad to know you had a great experience with Bruce at BMW of San Rafael! We strive for competitive rates and efficient service. Thanks for the recommendation - we appreciate it!

December 24, 2023

Bought a 2020 i3s REx from BMW San Rafael, negotiatied the deal thru phone, paperwork thru computer, and the car arrived 2 weeks later. All is good. Sales department are easy to deal with. Thanks to Matte More

by I3s
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matteo Della Santina
Report | Print
Dec 26, 2023 -

BMW of San Rafael responded

We're glad to know that you had a smooth and efficient buying experience with our team at BMW of San Rafael. We'll be sure to pass your thanks along to Matteo, Ralph, and the rest of the sales department! Enjoy your 2020 BMW i3s REx!

December 05, 2023

Service was timely and expertly done a a a a a a a a a More

by robertc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Dec 06, 2023 -

BMW of San Rafael responded

Thank you for choosing BMW of San Rafael, Robert. We appreciate your support!

December 04, 2023

Amazing experience! Luis and everyone that helped me with this purchase was nothing but a delight to work with. I wrapped the entire sales process 100% remote within a c More

by Max B.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Chinchilla
Report | Print
Dec 04, 2023 -

BMW of San Rafael responded

Max, we're so glad to know that Luis and our team at BMW of San Rafael were able to provide you with an amazing remote purchasing experience. We appreciate your trust in us! Enjoy your new car!

November 27, 2023

Excellent service. Outstanding and highly professional performance of Tom Smith. Service was done in exceptional timely fashion. More

by alexlako
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Report | Print
Nov 28, 2023 -

BMW of San Rafael responded

Alex, we're glad to know you had an excellent experience with Tom here at BMW of San Rafael. We appreciate your kind words about our service and professionalism!

November 10, 2023

Friendly and hassle free experience. My over all feeling is that they operate with a very “customer first” attitude. More

by R.W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Report | Print
Nov 13, 2023 -

BMW of San Rafael responded

We're glad to know you had a friendly and hassle-free experience at BMW of San Rafael. We always aim for a "customer first" approach, so it's great to see that reflected in your visit!

October 25, 2023

Quick, efficient work. Tim provided necessary info so I could make decisions on what work to do. More

by ONova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Oct 25, 2023 -

BMW of San Rafael responded

Thank you for reviewing Tim and BMW of San Rafael! We appreciate your feedback and hope to see you again down the road!

October 19, 2023

We have been at this BMW dealer location for many years. Tim has been the service manager for both our cars from the beginning. He and his team have provided great service. More

by zuljak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Oct 19, 2023 -

BMW of San Rafael responded

Zuljak, it's great to know that Tim and our team at BMW of San Rafael have consistently provided you with excellent service over the years. Thanks for sticking with us!

October 11, 2023

Honest dialogue from service advisor. Cool video provided by service technician. Clean waiting area and restrooms. Cordial staff. More

by delcarlojp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Report | Print
Oct 12, 2023 -

BMW of San Rafael responded

We're glad to know you had a positive experience at BMW of San Rafael! It's great that our service advisor and technician were able to provide the transparency we strive for. Thanks for noticing our clean facilities too, we appreciate your feedback!

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