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BMW of San Rafael

San Rafael, CA

4.6
168 Reviews
Call Dealership (415) 482-2000

1599 Francisco Blvd E

San Rafael, CA

94901

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168 Reviews of BMW of San Rafael

May 08, 2024

Very responsive service department - seamless drop off and great loaner car. Very easy in and out More

by smuckman2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Pierce
Report | Print
May 08, 2024 -

BMW of San Rafael responded

We are glad to hear that our team delivered communicative service. Thank you for choosing BMW of San Rafael.

May 06, 2024

I was extremely pleased with my experience @ BMW San Rafael! As they advertise that they are Fair, Friendly and Fast. Bruce, Ralph, Hayat and Alex were an amazing team! Highly recommend them. More

by stephaniegatto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Disbury
Report | Print
May 07, 2024 -

BMW of San Rafael responded

Stephanie, we're so glad to know you had a great experience with Bruce, Ralph, Hayat, and Alex at BMW of San Rafael. Thanks for recommending us!

May 04, 2024

We had a good experience in this place , I think it is reliable place for buy car, nice employees work there , thank you Artem More

by Ghasem
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Artem
Report | Print
May 06, 2024 -

BMW of San Rafael responded

We're glad to know you had a positive experience at BMW of San Rafael and found our team reliable. We'll pass on your thanks to Artem! Safe travels in your new car.

April 23, 2024

Great service. Did what they said. Very professional. Got a video of the procedure by the mechanic. . More

by clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Apr 24, 2024 -

BMW of San Rafael responded

Clark, we're glad to know you had a great experience with our team at BMW of San Rafael. We aim for transparency and professionalism in all that we do. Thanks for the positive feedback!

March 16, 2024

Very poor communication from the service managers! Texting system and phone calls do not result in timely communication. Have to hunt down the service manager to get any answers. More

by Yoga-lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Winkler
Report | Print
Mar 28, 2024 -

BMW of San Rafael responded

We are sorry to read about your service experience and the lack of communication you received. We strive for prompt and clear responses, so it's disappointing to see we've missed the mark here. We'd like to learn more about your experience and see how we can improve moving forward - please reach out at your earliest convenience. Thank you, BMW of San Rafael Management Team customercareteam@bmwofsanrafael.com

March 08, 2024

Excellent personnel in sales (Artem), service advisor (Tom S) and service crew, vigilant GM. Disappointed that 4 new tires needed replacement after 15000 M; new car just turned two as thy say. Great More

by barbarakwalsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Artem M
Report | Print
Mar 08, 2024 -

BMW of San Rafael responded

Barbara, we're glad to know that Artem, Tom, Lucas, and the rest of our team at BMW of San Rafael provided you with excellent service. We understand your disappointment about the tires but are happy to see you're enjoying a great ride now!

February 23, 2024

Gavin was amazingly helpful and responsive. Made the process super easy and painless. I would recommend More

by Ojcheung
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin Michael, Gus Melo
Report | Print
Feb 25, 2024 -

BMW of San Rafael responded

We're delighted to know Gavin was able to make your experience with BMW of San Rafael smooth and easy. Thanks for recommending us!

January 31, 2024

I have always been pleased with the service providers at San Rafael BMW. Tim as continued my view. More

by Lensing1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Feb 01, 2024 -

BMW of San Rafael responded

Thank you for the review! We hope to see you again at BMW of San Rafael!

January 27, 2024

Mark explained to me the type of service required and the cost. He requested my approval before doing the work. He contacted me when the work was done. More

by Skelsonbaty
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mark Winkler
Report | Print
Jan 29, 2024 -

BMW of San Rafael responded

We're glad to know Mark provided clear communication and excellent service at BMW of San Rafael. We appreciate your feedback and will be sure to pass it along!

January 27, 2024

Advisors like Time Price are the best… thorough, clear and engaged. Level of communication is perfect More

by Shelley.yim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Jan 28, 2024 -

BMW of San Rafael responded

Shelley, we're delighted to know that Tim Price and our team at BMW of San Rafael provided you with excellent service. We strive for clear communication and engagement with all our customers. Thanks for your review!

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