BMW of Rockville

Nicholas provided excellent customer service. He provided an honest assessment of the service needed and the cost. He answered all of my questions. The work was done well, keeping the car runn He provided an honest assessment of the service needed and the cost. He answered all of my questions. The work was done well, keeping the car running great. More

I purchased my pre-owned vehicle from AutoNation Honda in Sterling and also purchased a prepaid oil service package. I had previously redeemed one of those services at an AutoNation Land Rover dealership wit Sterling and also purchased a prepaid oil service package. I had previously redeemed one of those services at an AutoNation Land Rover dealership without any issues, so I scheduled an appointment at AutoNation BMW of Rockville expecting the same experience. Unfortunately, the service advisors couldn't locate my service package. While I understand that records aren't always perfect, what happened next was completely unacceptable. Instead of making a simple phone call to another AutoNation dealership or taking ownership of the issue, they repeatedly put the burden on me to figure it out myself. That's not customer service. As the dealership I had an appointment with, they should have been willing to pick up the phone, contact the appropriate department, and help resolve the issue. Instead, I was met with an unwelcoming, dismissive attitude and made to feel like I was inconveniencing them. AutoNation promotes itself as one family of dealerships, but there was absolutely no sense of teamwork or customer advocacy here. I expected the staff to help solve the problem—not hand it back to me. A five-minute phone call could have resolved the situation. I left extremely disappointed, not because of the paperwork issue, but because of how I was treated. Based on this experience, I would not recommend AutoNation BMW of Rockville. More

Jarred is always pleasant, professional, with excellent customer service. He answers all the questions that I ask and explains very well the answers. I've been a customer for years at Rockville BMW, close customer service. He answers all the questions that I ask and explains very well the answers. I've been a customer for years at Rockville BMW, close to 20 years or maybe more. I've been very pleased with the services everyone there that I've had contact with. More

Jared was a pleasure to work with. He explained things clearly, had my car ready when expected, and coordinated Ubers from and to the dealer. He even offered a small discount at chec He explained things clearly, had my car ready when expected, and coordinated Ubers from and to the dealer. He even offered a small discount at checkout. I would work with him again. More

My wife and I enjoyed our puchasing process with Alwyn and team to get our new 2027 X6. I have purchased from a number of BMW dealer's and many models over time. So, it's with that experience that I say, and team to get our new 2027 X6. I have purchased from a number of BMW dealer's and many models over time. So, it's with that experience that I say, "great team, great process, and great experience." The communication was timely and responsive. As big as Rockville is, the human, personal connections were still there. You were fair with pricing and as much as I would like the biggest discount possible, you offered a very reasonable and competitive discount/rebate and help me feel comfortable avoiding shopping around. Finance was also fair is offering ways to reduce my total cost of ownership and with optional buy-ups, without being pushy. It may be right for some, but not for me. Also, a shout out to your Genius. She was totally enthusiastic about her role and about the car. As a car guy, I appreciated the fun in just talking about cars. More

Excellent and timely service. Mr. Eric Carr was most polite and helpful. Highly recommend BMW of Rockville. Mr. Eric Carr was most polite and helpful. Highly recommend BMW of Rockville. More

I recently purchased a used vehicle from BMW of Rockville, and I couldn't be happier with the overall experience, largely thanks to my sales representative, Aaliyah Trejo. Aaliyah was profession Rockville, and I couldn't be happier with the overall experience, largely thanks to my sales representative, Aaliyah Trejo. Aaliyah was professional, transparent, and entirely pressure-free. She took the time to answer all my questions and made the actual buying process smooth and straightforward. As is sometimes the case with buying a used car, there were a couple of minor outstanding items that needed to be addressed after the paperwork was signed. What really set Aaliyah apart was how she handled the post-sale process. Instead of disappearing once the deal was done, she stayed in constant communication, keeping me fully informed every step of the way and took complete ownership of the situation and ensured every single item was resolved perfectly. It is rare to find that level of dedication and customer service after the keys have been handed over. If you are looking for a seamless car-buying experience and an advocate who will actually look out for you even after the sale, go see Aaliyah Trejo! More

This dealer, BMW of Rockville, also known as Auto Nation, located at 1450 Rockville Pike, Rockville, Maryland 20852, has used multiple platforms to engage in unlawful False Advertising. Specifically, on located at 1450 Rockville Pike, Rockville, Maryland 20852, has used multiple platforms to engage in unlawful False Advertising. Specifically, on June 26, 2026, the dealer relisted a 2019 BMW 440i Grand Coupe, with VIN #WBA4J7C5XKBM76064, and the Stock #KBM76064, as having no history of any accidents or damages, while knowing full well that its own internal records from its collision center show that the dealer made over $8,500 in repairs to the vehicle. Specifically, on April 9, 2021, the vehicle was involved in an accident and sustained over $5,118.25 in damages. Then, on November 18, 2021, the vehicle was involved in an accident and sustained over $3,478.63 in damages, which included, damages to the Front Bumper & Grille, Front Lamps, Fender, Wheels, Pillars, Rocker & Floor, and Left Front Door. See Attached. The dealer was fully aware of these damages but deliberately and purposefully advertised the vehicle multiple times without ever disclosing these facts and to profit substantially from a vehicle that has a diminished value of under $16,000. In fact, it provides a free Carfax to bolster its false advertising because it know that these unreported accidents and damages would not appear on it and that it would appear on the surface to the public that it is a pristine, accident and damage free vehicle. The reality is a base selling price of $26,999 for this vehicle that the dealer advertised, clearly does not accurately reflect the true market value of the vehicle given its substantial damage history. In the used luxury car market, vehicle's true history is everything. A single accident typically slashes a vehicle’s retail value by 10% to 15%. A second significant accident compounding on top of the first usually forces a 20% to 25% discount compared to an identical clean-title car. At an out-the-door total of over $26,999, any deal on this vehicle would be deeply underwater relative to the vehicle's true equity from the moment the vehicle is driven off the dealer's lot. A price of $29,999 matches the fair market value of a clean-history 2019 BMW 440i Gran Coupe. It does not reflect a vehicle with structural pillar repairs and a true diminished value based on these serious undisclosed damages, and the dealer knows this. No lender will knowingly finance a vehicle with a base selling price of $26,999, when the true value of the collateral is actually significantly less because it exposes them to an unacceptable equity risk. This undisclosed history in the advertisement also creates a critical paradox for auto insurance underwriting. To satisfy the lender, any buyer of this vehicle is required to maintain full comprehensive and collision coverage based on the inflated $26,999 retail price. However, because the dealer's internal network’s repairs has permanently compromised the structural pillars and unibody, any future insurance underwriter tracking this VIN will automatically slash the vehicle’s Actual Cash Value (ACV) due to ‘prior severe damage’ that the dealer deliberately did not disclose solely for profit over transparence. Any buyer of this vehicle would be forced to pay premium insurance rates for a ‘clean’ car, while being trapped with a vastly reduced payout if the vehicle were ever totaled—leaving that buyer entirely exposed to a significant equity shortfall due to material omissions of the prior damages by the dealer. This is consumer fraud and anyone who sees this vehicle, 2019 BMW 440i xDrive Grand Coupe AWD, advertised by this dealer or anywhere with VIN #WBA4J7C5XKBM76064 should walk-away, and not be tricked into buying an under water vehicle. Instead, report it and take action to prevent dealer fraud and false advertising by this dealer. More

I had a nail in a tire that I knew was gonna be a problem for me. The tire was a special order tire and it could not be plugged. I spoke with Zachary in the service department and he told me not to worry we for me. The tire was a special order tire and it could not be plugged. I spoke with Zachary in the service department and he told me not to worry we made arrangements. I dropped the car off. Zachary ordered the tire I had to put on and delivered as promise. No trouble at all. I appreciate this. More