BMW of Rockville

On July 7, 2025, I brought our E-70 BMW X5 50i—originally purchased new from VOB BMW, now known as BMW of Rockville—in for scheduled maintenance. The service performed included an oil change as well as SDC c purchased new from VOB BMW, now known as BMW of Rockville—in for scheduled maintenance. The service performed included an oil change as well as SDC cooling system flushing and cleaning. Trusting in the expertise of the dealership where we first acquired several vehicles, I anticipated a smooth and routine experience. Upon returning home after the service, as I turned off the vehicle, I was taken aback to hear a noise emanating from the engine compartment—one that I had never encountered before. This noise persisted, lasting well beyond the usual cooling ticks and hums expected from a recently driven vehicle. Even after thirty minutes, the sound continued unabated. Concerned, I promptly contacted my BMW of Rockville service advisor and described the unusual noise in detail. My advisor responded by recommending that I monitor the vehicle for any warning lights or other indicators of mechanical issues. Though his advice was practical, I remained uneasy. The unfamiliar noise was persistent, distinct from any I had previously noticed, regardless of how hot the weather had been or how long the car had been driven. The following day, my wife drove the X5 to run an errand. Upon her return, the same noise recurred as soon as the vehicle was parked in the garage and shut off. Growing increasingly concerned, I attempted to reach my service advisor once again for further guidance or a possible inspection. Unfortunately, my calls went unanswered, and a follow-up text message yielded no response. In an effort to escalate the matter, I tried to contact the service manager, but again, I was unable to reach anyone. Amid these ongoing efforts to address a potentially urgent issue, an email arrived from BMW of Rockville. This communication, however, was not a response to my service concerns, but rather a promotional message offering the opportunity to purchase a new X5. Even more unexpectedly, I received a phone call the same day, also focused on selling me a new X5 vehicle. I could not help but wonder about the timing of these sales pitches. While it is entirely possible that these communications were part of routine dealership outreach, the coincidence struck me as noteworthy, given my unresolved service issue. At present, the unusual noise from our X5 remains unexplained, and my attempts to seek assistance from the dealership have gone unanswered. The juxtaposition of unaddressed service concerns and aggressive sales efforts has left me reflecting on the quality of customer care and communication. I continue to hope for a resolution and a return to the confidence I once felt in the brand and its dealership. More

I appreciate it you guys my best salesman Ahmad Hamid and the financial agent mennah tank you so much for dealing with you I am very happy it was a great deal. the financial agent mennah tank you so much for dealing with you I am very happy it was a great deal. More

I would give them all zeros if possible. I was working on an online deal and the sales person, Sera, was very inattentive and very slow to answer texts. I even tried to call the dealership I was working on an online deal and the sales person, Sera, was very inattentive and very slow to answer texts. I even tried to call the dealership to talk with her and she neither answered nor returned my call. We had agreed upon the price and were working out the details of shipping. The main question I had was whether or not the car qualified for the EV tax credit. She had to ask me how to check it out. She should know these things. I had to send a reminder text in the early afternoon to see if she was still working on the deal. She told me she couldn't send pictures at that time because the car was in detailing. Obviously, it was not as a few minutes later, she texted me that it was sold. To top it off, she gave me the "first come, first served" line. I was first in line as we were working on the deal. I would highly recommend staying away from BMW of Rockville. If you must work with them and you receive a text from Sera, I would definitely ask for a different sales person. What they did to me is unacceptable. More

Dealer needs to be more efficient, transparent, and honest with the customer. Thank you very much honest with the customer. Thank you very much More

Professional and great customer service. Suvin did an amazing job getting the car I wanted. Suvin did an amazing job getting the car I wanted. More

This was without a doubt one of the most positive car buying experiences that I've engaged in. buying experiences that I've engaged in. More

Great service team that is professional and customer centric. They do excellent work and are always thoughtful. Jonathan Berman is a superstar. centric. They do excellent work and are always thoughtful. Jonathan Berman is a superstar. More

Everyone was very friendly and quick. It was super easy to drop my car off and get a loaner! It was super easy to drop my car off and get a loaner! More