BMW of Rochester Hills

Service This is my third car with Erick. I am loyal to people who give me great service. I would highly recommend Erick and BMW. Thanks. This is my third car with Erick. I am loyal to people who give me great service. I would highly recommend Erick and BMW. Thanks. More

Choosing to purchase my second BMW at BMW of Rochester. I purchased my first BMW 525Xi from Sammi Naoum six years ago and because of Sammi's professional knowlwdge, respect, and quality of BMW I purchased a I purchased my first BMW 525Xi from Sammi Naoum six years ago and because of Sammi's professional knowlwdge, respect, and quality of BMW I purchased a second BMW . Definitely recommend Sammi to all. More

Personal experience Sami Naoum helped me with my recent car purchase, found Sami to be professional, dependable. I would refair my friends to Sami any time. I am enjoying Sami Naoum helped me with my recent car purchase, found Sami to be professional, dependable. I would refair my friends to Sami any time. I am enjoying my new x5 2015 model. More

Incredible Dealership Experience - Start to Finish David is the consummate professional and is truly a pleasure to work with. His professionalism, friendliness, and desire for me to be happy with my pu David is the consummate professional and is truly a pleasure to work with. His professionalism, friendliness, and desire for me to be happy with my purchase was incomparable and was such a pleasant surprise from my experience at other dealerships. David took the time to understand my needs, wants, and worked as hard as he could to find truly the 'perfect' BMW for me. This was the best experience I have ever had with a car sales advisor - which for me is saying something having come from the automotive industry. Thank you David and BMW of Rochester Hills for such a great experience and great vehicle - I love it. More

Excellent I bought 3 BMW cars from Sammi Naoum , Excellent service and great help. Definitely will recommend to all my friends. Friendly service & always there I bought 3 BMW cars from Sammi Naoum , Excellent service and great help. Definitely will recommend to all my friends. Friendly service & always there for questions. More

Fast, easy Frank was polite and professional. He made car buying fun. He kept me laughing...even helped me name my new car. :) Frank rocks. He will make sure you Frank was polite and professional. He made car buying fun. He kept me laughing...even helped me name my new car. :) Frank rocks. He will make sure you're happy with your car. More

Exceptional My husband and I have been working with Richard through our past three vehicles and there is a reason we keep returning. Richard is always willing to My husband and I have been working with Richard through our past three vehicles and there is a reason we keep returning. Richard is always willing to help us search for what we are looking for to match with what we need. With the amount of traveling and driving we do, we could not be more pleased with the service of this team, and the reliability and comfort of the vehicles. More

Bad customer service. I will not be going back to this BMW dealership again. I have had nothing but bad customer service the past 2 times Ive had to bring my CERTIFIED BMW. I will not be going back to this BMW dealership again. I have had nothing but bad customer service the past 2 times Ive had to bring my CERTIFIED BMW. I was treated like I was unimportant. I had the same problem within a month of getting it fixed. The explanation given to me when I specified that I was not happy is unacceptable and goes along the lines of "its a car works like a human body, you have a problem, I fix it". Not sure if this is the best answer when the car breaks down and shuts off in the middle of a busy intersection when it is only 3 years old and CERTIFIED. For the amount of money I have spent it is not worth the experience and service I am receiving from this dealership. I will not be recommending any of my family members to buy a car from here ever again. I dont even think I want to own BMW after dealing with the dealership. I have owned many different cars including a Honda, BMW, and Mercedes. When I go into a Honda dealership I am treated with respect and care. If I gave you my business and time into something, i would expect to receive good customer service. Definitely not getting the BMW experience. More

Fantastic service and continued support My first experience with Richard Bell was over a year ago when my husband and I purchased our first BMW. That was the best experience I have ever had My first experience with Richard Bell was over a year ago when my husband and I purchased our first BMW. That was the best experience I have ever had with a car sales advisor. He immediately put me at ease with his friendly manner. He did not rush us and thoroughly explained each feature of the vehicle. There were no 'dumb' questions. A year later he continues to support us. I feel comfortable texting or calling him with a question and he always takes the time to listen. I appreciate the service he has given and continues to give. Doreen Herriman More