BMW of Rochester Hills

Just wonderful service all around I can't say enough about David. He went above and beyond helping my wife, explaining all the nuances of the X1. I would not hesitate to recommend I can't say enough about David. He went above and beyond helping my wife, explaining all the nuances of the X1. I would not hesitate to recommend him to a friend or colleague. More

Great Customer Service Frank Sands was very patient in explaining every feature of the car and answering any questions that we had. The previous BMW that we had owned, we g Frank Sands was very patient in explaining every feature of the car and answering any questions that we had. The previous BMW that we had owned, we got from Erhard, but Frank blew us away and we will definitely be coming back in the future. They sold us a top quality car for a very good price and Frank was very friendly and communicative. I really enjoy this dealership and would recommend Frank to anyone looking to purchase a BMW. More

The BMW of Rochester Hills Experience You can tell this is an outstanding dealership from the moment you drive into the parking lot. Organized lot great selection and nothing but outstandi You can tell this is an outstanding dealership from the moment you drive into the parking lot. Organized lot great selection and nothing but outstanding service. I arrived to pick my new BMW 535 Xdrive and it was the bet experience I have had of having a car delivered. They demonstrated all the features of the car and took the time to answer all my questions. The paper work was ready and went very smoothly. They even gave me a tour of the dealership and introduced me to all the staff. Best experience I ever had purchasing a car. Thank you Sammi Naoum and Brad Paris for your outstanding service. More

Thorough and Patient My wife and I bought our first BMW earlier today. Richard took the time to make sure that we received the features we wanted and did all that he good My wife and I bought our first BMW earlier today. Richard took the time to make sure that we received the features we wanted and did all that he good to make sure we reached a fair price. Very thorough while explaining the features, and even helped with syncing our phone to the car. A very nice experience! Thank you! More

I am satisfied with this purchase experience It was truly a pleasure to work with David. He was attentive to my needs and very helpful through out the special order process. He was also very thor It was truly a pleasure to work with David. He was attentive to my needs and very helpful through out the special order process. He was also very thorough in post purchase teaching. More

Excellent Customer Service- Highly Recommended Dealership! I was referred to this dealership by my mom who leases her BMW from this dealership. She came into the dealership to help me shop for cars, and she i I was referred to this dealership by my mom who leases her BMW from this dealership. She came into the dealership to help me shop for cars, and she introduced me to Sammi Naoum in sales. I could not have asked for a better sales associate. This was only the second dealership I visited, and I was planning on looking at a few other dealerships and vehicles, but I could not pass up the amazing service and deal that was brought to the table. I was looking for a particular car listed online that unfortunately sold the previous week. However, Sammi was able to give me an even better vehicle and deal than the original "service loaner" car I was initially interested in. I walked out that day as a new owner of a brand new BMW. He was able to give me a decent offer on my trade in, and he gave me a thorough tour and explanation of how to operate the vehicle, service details, warranty, and has contacted me a couple times to make sure everything has been going well since the purchase. I am very happy with my first BMW, and know that I will be coming back to BMW of Rochester Hills for my second. Thank you, Sammi!!! -Erwin E. More

Total Customer Service! From the moment my husband and I walked into the dealership, we were given individualized, personalized service. Richard Bell spent hours with us, pat From the moment my husband and I walked into the dealership, we were given individualized, personalized service. Richard Bell spent hours with us, patiently searching for and finding the car that met my needs, then demonstrating the features of the car and even pairing my phone to its bluetooth. He was very knowledgeable, courteous and professional throughout the process. He was also very communicative and responsive to our questions regarding the features of the car and regarding scheduling pickup of my vehicle. I would highly recommend him and the dealership to anyone considering purchasing a BMW. More

Erick Grabruck I have been introduced to Erick Grabruck through a friend. Thank you very much Erick for introducing me to to the ultimate driving machine. Erik still I have been introduced to Erick Grabruck through a friend. Thank you very much Erick for introducing me to to the ultimate driving machine. Erik still remains as a good friend to me. If I have any questions regarding my car, he is answering me without any hesitation. More

Wife and I Very Happy Richard Bell and Matthew Vazana and the rest of the team were great to work with. It's my 4th BMW sedan in a row. I previously dealt with Erhard BMW Richard Bell and Matthew Vazana and the rest of the team were great to work with. It's my 4th BMW sedan in a row. I previously dealt with Erhard BMW but have come to really prefer BMW of Rochester Hills, including Richard and Matthew of course. My wife leased a BMW within a matter of day from when I got mine. So we are both pleased! Walt More

Awesome experience Frank is awesome and professional. He made car buying fun and helpful. He is friendly and keep us busy laughing..:) Frank rocks. He will make sure you Frank is awesome and professional. He made car buying fun and helpful. He is friendly and keep us busy laughing..:) Frank rocks. He will make sure you're happy with your car. More