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BMW of Kansas City South
Kansas City, MO
2,062 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,062 Reviews of BMW of Kansas City South
December 21, 2021
The service department at BMW South is top notch. They're very detailed, provide all the specifics on the repair and make every effort to do things efficiently, both with time and financially. Norm They're very detailed, provide all the specifics on the repair and make every effort to do things efficiently, both with time and financially. Norm Michael, specifically, is a terrific service advisor. More
by brad
Employees Worked With
Norm Michael
December 21, 2021
The service dept at BMW South is the best around! Norm Michael is extremely knowledgeable, professional and efficient. I am very grateful to have finally found a dealership/representative I can trust and Michael is extremely knowledgeable, professional and efficient. I am very grateful to have finally found a dealership/representative I can trust and rely on! Thank you so much! More
by RACHELFRICKE
Employees Worked With
Norm Michael
December 06, 2021
The customer service is outstanding ! My representative, Norm Michael, listens to customer needs and works to get you the best result for your money. He stays on top of the service going on and communicates Norm Michael, listens to customer needs and works to get you the best result for your money. He stays on top of the service going on and communicates updates so there are no surprises . Excellent performance. More
by Fjanoski12
Employees Worked With
Norm Michael
November 24, 2021
I recently stopped in to visit my friends at BMW of Kansas City South. I wasn't looking for another car and didn't need service. It was simply to express my appreciation for the outstanding service I r Kansas City South. I wasn't looking for another car and didn't need service. It was simply to express my appreciation for the outstanding service I received when I purchased my car a couple of months ago. I've never done that before. Giuseppe Baldin is not just a salesman, he is a fine person and now a friend. I would highly recommend him to anyone searching for a vehicle. Giuseppe, Michael Matson, Ron Smith and others made my purchase a wonderful experience. I will no doubt stop in frequently. More
by ray
Employees Worked With
Michael Matson, Ron Smith, Giuseppe Baldin, Clinton Wong
November 10, 2021
Full of gratitude for the amazing service I received today . my engine fluid was draining out. It was just a few months past Warranty and Norm was my knight in shining armor to ask Matt his manager to today . my engine fluid was draining out. It was just a few months past Warranty and Norm was my knight in shining armor to ask Matt his manager to honor it . Then to top it off a mechanic heard how stressed I was trying to find a rental car and he offered to stay late to fix it today . Thanks JP that was so nice of you ! Thanks to Norm, Matt and JP for the amazing customer service . I am truly grateful !! Janell Enderson More
by Janell
Employees Worked With
JP mechanic , Matthew Bayer, Norm Michael
November 09, 2021
I went in for consultation from my earlier repair shop at different state. It turn out they first repair shop did bad job. I didn’t finish fixing it at this location as they other shop didn’t want to cover e different state. It turn out they first repair shop did bad job. I didn’t finish fixing it at this location as they other shop didn’t want to cover expense and they wanted a car back for them to fix it. They finish helping me in finding bast shipping option possible thank you for that Clinton. More
by Lazar N
Employees Worked With
Clinton Wong
October 30, 2021
Norm has been my service advisor for the past 6 months and has assisted with advice and all repairs have been completed on time and with no issues. and has assisted with advice and all repairs have been completed on time and with no issues. More
by Marcuskean
Employees Worked With
Norm Michael
