BMW of Kansas City South

Service beyond my expectations My 2016 X3 had an annoying problem. The horn suddenly began to honk LOUDLY non-stop. I was afraid the service department would not be able to find the My 2016 X3 had an annoying problem. The horn suddenly began to honk LOUDLY non-stop. I was afraid the service department would not be able to find the problem. I was thrilled they found the electrical short along with another, unknown problem. Both were fixed while I enjoyed a free loaner car. My repaired X3 was delivered to me. Convenient and beyond my expectations. More

Giuseppe: trustworthy, dependable, deal maker I live in AZ and purchased a 2018 530e sight-unseen from Giuseppe at the KC-South dealership. He provided an unsurpassed level of handholding througho I live in AZ and purchased a 2018 530e sight-unseen from Giuseppe at the KC-South dealership. He provided an unsurpassed level of handholding throughout the process, ensuring I was comfortable with all the steps involved when doing business across state lines. From the initial conversation, to taking delivery of the vehicle, Giuseppe kept me informed of every update along the way, even going to far as to reach out a few times after I received to car to make sure everything was to my satisfaction. Nights, weekends, whenever, he was on the ball. Giuseppe went the extra mile for me, pun intended, and I highly recommend his services to any interested buyer in the KC market, or anywhere else for that matter. More

Great buying experience Bought a CPO from this dealership. Had great buying experience. First visit was just drop in and second visit was with appointment with equally good a Bought a CPO from this dealership. Had great buying experience. First visit was just drop in and second visit was with appointment with equally good attention. They strive to understand customer’s need and preferences to find a right vehicle for you v/s selling what they have. They also do not force you to buy post sell packages/services like i had experienced with few other dealerships. I would recommend this dealership. More

Professional service The service writer, Paulie, listened to my concerns and conveyed them to the technician which helped him locate the issue and take appropriate correct The service writer, Paulie, listened to my concerns and conveyed them to the technician which helped him locate the issue and take appropriate corrective action. Happy to say problems were resolved with some of the work covered under warranty. More

Could be excellent everything at the dealership was as it should be, but the owner/general manager should test the phone system. Would seem there would be an easy fix fo everything at the dealership was as it should be, but the owner/general manager should test the phone system. Would seem there would be an easy fix for something that has to be causing frustration for customers. (Appears this survey is a similar opportunity.) More

Sam Newton is a rising star who took the time and effort to make this a great buying experience. Chandler and Teresa were also professionals and made my first is a rising star who took the time and effort to make this a great buying experience. Chandler and Teresa were also professionals and made my first BMW buying experience one to remember. More

Friendly service The waiting area is clean and quiet, they focus on keeping you comfortable while you are waiting for your service. They were on time with their servi The waiting area is clean and quiet, they focus on keeping you comfortable while you are waiting for your service. They were on time with their service. More

Great customer service! The service team provided a great customer service, attention to detail and provided constant updates on the status of the repairs. The team was prom The service team provided a great customer service, attention to detail and provided constant updates on the status of the repairs. The team was prompt, professional and trustworthy. More

A Class Act BMW of KC South created a very comfortable and fun experience. I worked with Guiseppe Baldin who was very real and personable. He listened to me and BMW of KC South created a very comfortable and fun experience. I worked with Guiseppe Baldin who was very real and personable. He listened to me and offered his knowledge and expertise in a very relatable way. The whole process of buying a new X5 was smooth and effortless and just plain fun. BMW of KC South is a class act. Everybody I have met there from service to sales to finance is friendly, helpful and a true professional. I love my X5 and know I had excellent guidance in making my decision. More

purchase and repair l was told one number and have a different number on paper during signing , l was upset and left, l have been planning on getting the vehicle and had l was told one number and have a different number on paper during signing , l was upset and left, l have been planning on getting the vehicle and had to cancel 2 meeting to get there. l am a man of my word so that did not sit well with me, l know is salesman way but once something is agreed on by both parties that should stand in a classy environment like BMW dealerships More