BMW of Kansas City South

Unprofessional and irresponsible with customer vehicles. I brought my car in for diagnostics, and to fix a recall issue. I paid $100 for diagnostics on my blower motor, and arranged for repair. Once I brough I brought my car in for diagnostics, and to fix a recall issue. I paid $100 for diagnostics on my blower motor, and arranged for repair. Once I brought my car in for repair, the service manager “discovered” physical damage in my car that he “did not notice” when they took my dash apart the first time, and tried to charge me $1400 more to repair my car. After refusing the repair, it took two days to get my car back, and once it was returned i noticed a penny sized crack in my dashboard. I recieved no paperwork after the failed repair, and my wood panel on my dash is loose. This was the most I unprofessional service i have EVER witnessed in any dealership, and I will NEVER bring my business back to this establishment. More

Nothing short of AMAZING! I truly feel blessed to have been able to meet and do business with Giuseppe. I didn't feel rushed or pressured. My car buying experience the 2nd time I truly feel blessed to have been able to meet and do business with Giuseppe. I didn't feel rushed or pressured. My car buying experience the 2nd time around with BMW was A+ SUPERB! More

Excellent service, attention to detail Online setting up the appointment was easy. When I got in to the facility, the whole process was streamlined and smooth. I was out of there in less th Online setting up the appointment was easy. When I got in to the facility, the whole process was streamlined and smooth. I was out of there in less than 15 min from the time I got to the service to getting out with a loaner car. The service specialist called me to report on the work, and when I returned to get my car, it was again smooth and less than 10 min. More

Very friendly staff! Took our car to another shop was told a very large amount to repair our X3. Had a bad feeling so I took it to BMW.. Clinton kept me informed and ended Took our car to another shop was told a very large amount to repair our X3. Had a bad feeling so I took it to BMW.. Clinton kept me informed and ended up being fraction of the cost that was quoted from the other shop. Picked up car it was clean and fixed properly. Taking our BMW back when ever we need to More

BMW X5 Clinton Wong is the best service manger I have ever had the pleasure of dealing with! Helps answer all my questions and is always ready to give sugge Clinton Wong is the best service manger I have ever had the pleasure of dealing with! Helps answer all my questions and is always ready to give suggestions on how to better service my X5 More

1997 318ti California roof Because my car is old and rare the parts it needed were very expensive so we didn't complete the repair. However everyone was helpful and friendly. Because my car is old and rare the parts it needed were very expensive so we didn't complete the repair. However everyone was helpful and friendly. Much nicer than the dealership in Bentonville. I gave them a five because they put me on track to maybe find some creative solutions. Great job Paulie and Dominique. More

Professional Every one we connected with via email and during the sales discussion were very attentive to our interests. They did a great in meeting our needs at Every one we connected with via email and during the sales discussion were very attentive to our interests. They did a great in meeting our needs at what we thought was a fair price. More

Very low pressure I appreciate the time they took to evaluate my trade. I believe they provided me a very fair offer. Giuseppe made the experience very positive. I appreciate the time they took to evaluate my trade. I believe they provided me a very fair offer. Giuseppe made the experience very positive. More

Buyer experience Very friendly, professional, supportive and insightful staff who in my opinion can sell ice in Norway without being pushy or pressuring the buyer. The Very friendly, professional, supportive and insightful staff who in my opinion can sell ice in Norway without being pushy or pressuring the buyer. The sales team did a good job in earning my trust. More

Service Paul was great! Had an oil change, new filter and wiper blades. Paul also had my vehicle washed for me, would highly recommend Hendricks BMW. Paul was great! Had an oil change, new filter and wiper blades. Paul also had my vehicle washed for me, would highly recommend Hendricks BMW. More