BMW of Kansas City South

Very dissatisfied!!!!! Very upset!!!! I did a diagnostic and ask what needed to be done to fix the screen and it’s comments. I was told I needed one part and a software update to fix this I did a diagnostic and ask what needed to be done to fix the screen and it’s comments. I was told I needed one part and a software update to fix this issue for a certain price. Then after I do this, I’m told I need to spend another $1000 to buy another part and then everything will work. I do this and then when I pick up car I’m told I have to come up with more money for a map Dvd was my make the Navi work when they knew that was a main reason I was fixing the idrive; so they could’ve given me accurate costs upfront so I could make the right choice. Additionally I got home and what I just spent almost $1400 to gain the date and time in the screen basically, otherwise everything else is not working properly or efficiently. I spent 2 hours late last night trying to change the raidio station. I feel lied to and taken for granted and if someone doesn’t refund my money or fix these issues once and for all out of BMW costs since they dropped the ball, I will be contacting the BBB at minimum! More

Sigh KC BMW I had a positive experience at KC South BMW. Rod and Caleb were both very knowledgeable and helpful I believe I got a fair trade-in value for my use I had a positive experience at KC South BMW. Rod and Caleb were both very knowledgeable and helpful I believe I got a fair trade-in value for my used car, and a very good price for my new BMW. Both the Sales and Service Departments have proven to be reliable and technically professional. I would recommend South BMW for anyone’s BMW needs. More

Great experience Good BMW service. Waiting lounge was exemplary Clean facilities lots of hello and help available. Coffee cafe and snacks were fresh. Wait time was Good BMW service. Waiting lounge was exemplary Clean facilities lots of hello and help available. Coffee cafe and snacks were fresh. Wait time was minimal More

bought new car everyone we dealt with was friendly & helpful the dealership was impressive thanks everyone for your efforts the inventory of cars was excellent everyone we dealt with was friendly & helpful the dealership was impressive thanks everyone for your efforts the inventory of cars was excellent i recommend them More

Service Customer service is great, labor price is outrageously high, parts price is also high. Other than that my service rep (Paulie) has been helpful and kn Customer service is great, labor price is outrageously high, parts price is also high. Other than that my service rep (Paulie) has been helpful and knowledgeable. More

Service repair My vehicle was quickly received for a service repair. Everything was thoroughly explained, and the repair process was completed ahead of expectations. My vehicle was quickly received for a service repair. Everything was thoroughly explained, and the repair process was completed ahead of expectations. Would definitely return, should the need arise. More

Unprofessional and irresponsible with customer vehicles. I brought my car in for diagnostics, and to fix a recall issue. I paid $100 for diagnostics on my blower motor, and arranged for repair. Once I brough I brought my car in for diagnostics, and to fix a recall issue. I paid $100 for diagnostics on my blower motor, and arranged for repair. Once I brought my car in for repair, the service manager “discovered” physical damage in my car that he “did not notice” when they took my dash apart the first time, and tried to charge me $1400 more to repair my car. After refusing the repair, it took two days to get my car back, and once it was returned i noticed a penny sized crack in my dashboard. I recieved no paperwork after the failed repair, and my wood panel on my dash is loose. This was the most I unprofessional service i have EVER witnessed in any dealership, and I will NEVER bring my business back to this establishment. More

Nothing short of AMAZING! I truly feel blessed to have been able to meet and do business with Giuseppe. I didn't feel rushed or pressured. My car buying experience the 2nd time I truly feel blessed to have been able to meet and do business with Giuseppe. I didn't feel rushed or pressured. My car buying experience the 2nd time around with BMW was A+ SUPERB! More

Excellent service, attention to detail Online setting up the appointment was easy. When I got in to the facility, the whole process was streamlined and smooth. I was out of there in less th Online setting up the appointment was easy. When I got in to the facility, the whole process was streamlined and smooth. I was out of there in less than 15 min from the time I got to the service to getting out with a loaner car. The service specialist called me to report on the work, and when I returned to get my car, it was again smooth and less than 10 min. More

Very friendly staff! Took our car to another shop was told a very large amount to repair our X3. Had a bad feeling so I took it to BMW.. Clinton kept me informed and ended Took our car to another shop was told a very large amount to repair our X3. Had a bad feeling so I took it to BMW.. Clinton kept me informed and ended up being fraction of the cost that was quoted from the other shop. Picked up car it was clean and fixed properly. Taking our BMW back when ever we need to More