BMW of Kansas City South

Customer service review Paulie Ranker is my rep. He goes ABOVE and BEYOND to make sure I'm treated right. I would not go anywhere else! His follow up is top notch. Paulie Ranker is my rep. He goes ABOVE and BEYOND to make sure I'm treated right. I would not go anywhere else! His follow up is top notch. More

Very pleased with experience The service and sales people have always been very helpful and personable when I come in. I would recommend this dealership over others in the city an The service and sales people have always been very helpful and personable when I come in. I would recommend this dealership over others in the city any time. More

Close to Perfect “Close to perfect” sumerizes my experience with Paul and Derek. Due to the weather that day, Derek (my normal advisor) was not able to take care of me “Close to perfect” sumerizes my experience with Paul and Derek. Due to the weather that day, Derek (my normal advisor) was not able to take care of me during my drop off of my car. Paul stepped up to the plate and swung the bat, by seamlessly taking over and explaining what work would be done on my car. It would of been a perfect experience except.....I have seen the inside of your garage a little to often lately. this is an odd review for unscheduled maintenance. More

Very dissatisfied!!!!! Very upset!!!! I did a diagnostic and ask what needed to be done to fix the screen and it’s comments. I was told I needed one part and a software update to fix this I did a diagnostic and ask what needed to be done to fix the screen and it’s comments. I was told I needed one part and a software update to fix this issue for a certain price. Then after I do this, I’m told I need to spend another $1000 to buy another part and then everything will work. I do this and then when I pick up car I’m told I have to come up with more money for a map Dvd was my make the Navi work when they knew that was a main reason I was fixing the idrive; so they could’ve given me accurate costs upfront so I could make the right choice. Additionally I got home and what I just spent almost $1400 to gain the date and time in the screen basically, otherwise everything else is not working properly or efficiently. I spent 2 hours late last night trying to change the raidio station. I feel lied to and taken for granted and if someone doesn’t refund my money or fix these issues once and for all out of BMW costs since they dropped the ball, I will be contacting the BBB at minimum! More

Sigh KC BMW I had a positive experience at KC South BMW. Rod and Caleb were both very knowledgeable and helpful I believe I got a fair trade-in value for my use I had a positive experience at KC South BMW. Rod and Caleb were both very knowledgeable and helpful I believe I got a fair trade-in value for my used car, and a very good price for my new BMW. Both the Sales and Service Departments have proven to be reliable and technically professional. I would recommend South BMW for anyone’s BMW needs. More

Great experience Good BMW service. Waiting lounge was exemplary Clean facilities lots of hello and help available. Coffee cafe and snacks were fresh. Wait time was Good BMW service. Waiting lounge was exemplary Clean facilities lots of hello and help available. Coffee cafe and snacks were fresh. Wait time was minimal More

bought new car everyone we dealt with was friendly & helpful the dealership was impressive thanks everyone for your efforts the inventory of cars was excellent everyone we dealt with was friendly & helpful the dealership was impressive thanks everyone for your efforts the inventory of cars was excellent i recommend them More

Service Customer service is great, labor price is outrageously high, parts price is also high. Other than that my service rep (Paulie) has been helpful and kn Customer service is great, labor price is outrageously high, parts price is also high. Other than that my service rep (Paulie) has been helpful and knowledgeable. More

Service repair My vehicle was quickly received for a service repair. Everything was thoroughly explained, and the repair process was completed ahead of expectations. My vehicle was quickly received for a service repair. Everything was thoroughly explained, and the repair process was completed ahead of expectations. Would definitely return, should the need arise. More