BMW of Kansas City South

Great experience We visited the BMW to look at a specific used car they had. We were treated like we were there for the newest BMW. We were made to feel very welcome We visited the BMW to look at a specific used car they had. We were treated like we were there for the newest BMW. We were made to feel very welcome and we're given good service the entire time. Rodkem was great, if you are looking for a good car buying experience go see him. More

Scheduled service A good experience.....service rep (Clinton Wong) always ‘user friendly’ and got me in/out in timely manor. (Approx 1 1/2 hrs).... based on summary o A good experience.....service rep (Clinton Wong) always ‘user friendly’ and got me in/out in timely manor. (Approx 1 1/2 hrs).... based on summary of work done....labor cost/charge seemed somewhat high for 90 mins of work....but it is what it is... More

Excellent service The service team is always professional and polite. Very informative and willing to go the extra mile to ensure your visit was pleasant. I prefer this The service team is always professional and polite. Very informative and willing to go the extra mile to ensure your visit was pleasant. I prefer this dealership over Baron Bmw. More

Yearly Maintenance Visit Bottom line: Although they gave me a loaner and a discount(?), the time and money for the visit seemed excessive. Even though I had previous bad ex Bottom line: Although they gave me a loaner and a discount(?), the time and money for the visit seemed excessive. Even though I had previous bad experiences with this dealership's service of my i3 (including multiple visits just to get a new key fob), Hendrick's called me to schedule my yearly maintenance on my i3 and I agreed. They called, unbeknownst to me, right after my maintenance plan expired. I was not told and did not know the plan had expired and went to the appointment believing the plan would last until the end of my warranty and cover the cost of my maintenance. The eventual cost (about $400) of the service was significantly more than it should have been considering it was only an oil change and air filter replacement (over $300 in labor). Furthermore, I was informed it would be done about 45 minutes before it actually was (it took a little over 3 hours) and was repeatedly told it would be done in 15 minutes. This slight delay isn't normally a big deal but it did impact my evening plans. Again, these specific issues aren't major and probably wouldn't have bothered me except the surprise of the cost and my history of unpleasant visits. I've only had good service experiences at Baron over the last 5 years and less than satisfactory experiences at Hendrick's, so I will not be going back or recommending Hendrick's. More

Extremely Happy Needed a car for my daughter and found a great Camry at Hendrick BMW. This is my second purchase here because the service is always world class, the Needed a car for my daughter and found a great Camry at Hendrick BMW. This is my second purchase here because the service is always world class, the people are super friendly and the facility is absolutely beautiful to buy a car in.... I service all of my cars there, not just our BMW because the quality of work is better. Thank you Dan and Jordan for such a great experience... More

Fabulous experience This dealership was amazing!! We weren’t pressured to do anything we didn’t want to. They gave us our recommendations and we had the work done. Everyo This dealership was amazing!! We weren’t pressured to do anything we didn’t want to. They gave us our recommendations and we had the work done. Everyone was amazingly friendly and the time it took wasn’t bad. Will for sure be returning. Customer service was 100% More

Incredible customer service! Overall experience was excellent! From sales to service department! I want to thank everyone for the experience! Giuseppe and Nick went above and b Overall experience was excellent! From sales to service department! I want to thank everyone for the experience! Giuseppe and Nick went above and beyond to make sure my experience was easy and stress free! They are both amazing! More

Fantastic Service Pedro made our buying experience so easy and was the best person we worked with in our search/purchase process. Thank you for sending me off with my f Pedro made our buying experience so easy and was the best person we worked with in our search/purchase process. Thank you for sending me off with my first BMW! More

Amazing!!! My husband and I came in and Dan and Jordan took care of us making sure we got best deal and customer service. They were very helpful and professiona My husband and I came in and Dan and Jordan took care of us making sure we got best deal and customer service. They were very helpful and professional. I would recommend them to anyone looking to purchase a vehicle. Thank you so much guys!!!!! More

Accommodating The dealership is clean, precise, explanitory and the location is convenient. The center was accommodating on getting me to and from work. However ex The dealership is clean, precise, explanitory and the location is convenient. The center was accommodating on getting me to and from work. However expensive labor rates. Labor rates should be regulated by the state. Paullie was fantastic and would be the reason i return to have my vehicle serviced. More