BMW of Houston Midtown

Helpful I asked so many questions and they were answered. I was more than satisfied with my service advisor and was pleae with her friendliness and great cus I asked so many questions and they were answered. I was more than satisfied with my service advisor and was pleae with her friendliness and great customer service. I will highly recommend this locations to my family and friends. More

Explored pre owned purchase options Great assistance on site as well as follow up during vehicle search. They continued to search for and provide options within my budget. Very profess Great assistance on site as well as follow up during vehicle search. They continued to search for and provide options within my budget. Very professional. More

Great working with Ricardo Purchase of car. Everything went smoothly. Ricardo stayed in touch with me about new inventory. Great follow up. Very convenient location. Always Purchase of car. Everything went smoothly. Ricardo stayed in touch with me about new inventory. Great follow up. Very convenient location. Always returned calls in a timely way. More

First class experience I walked away with an amazing car and a great car buying experience. The customer service I received from Nicolae was superb. He made sure my car was I walked away with an amazing car and a great car buying experience. The customer service I received from Nicolae was superb. He made sure my car was in top shape and I understood everything about it. More

Top notch customer service by Nicolae. My husband and I just purchased used vehicles from BMW midtown and we had the pleasure of working with Nicolae. He was beyond wonderful to work with; My husband and I just purchased used vehicles from BMW midtown and we had the pleasure of working with Nicolae. He was beyond wonderful to work with; extremely professional, knowledgeable of the vehicles, never pressured or rushed us, and honestly has just gone above and beyond. He really cares about his clients having a great experience and loving their vehicles. He was so flexible and really created a great buying experience for us. Top notch customer service and we are actually looking forward to our next buying experience with him and BMW midtown. More

Professional, polite people who get the job done right. Great people and very accommodating. The waiting area is very nice and everyone is polite and professional. The only dealership I go to for service! Great people and very accommodating. The waiting area is very nice and everyone is polite and professional. The only dealership I go to for service! More

Great!!!'nn I am always very pleased with the service. Mr. Guerrero was very helpful and very professional. The staff is always pleasant. Coffe and refreshments a I am always very pleased with the service. Mr. Guerrero was very helpful and very professional. The staff is always pleasant. Coffe and refreshments are always great, I recommend the place did the excellent service, More

Great Convenient and great service at Advantage. They have a great service department. Always very helpful and always have a loaner available. Service ad Convenient and great service at Advantage. They have a great service department. Always very helpful and always have a loaner available. Service advisor was very responsive regarding my vehicle. More

Great Experience My car was due on its service at the same time as my mothers car, the service department made it really easier to get both cars done correctly and tim My car was due on its service at the same time as my mothers car, the service department made it really easier to get both cars done correctly and timely. I had no wait time and was provided with a great loaner. I have used this dealership many times for service and the experience is always the best. More

Buyer beware!!!! My husband (who is active duty military) and I went to this dealership on New Years Eve looking to buy a used car. We had been stopping to dealerships My husband (who is active duty military) and I went to this dealership on New Years Eve looking to buy a used car. We had been stopping to dealerships all day searching for something roomy for our daughter who attends UTSA. She had been driving a 1995 BMW 525i so we were very confident in the BMW brand. We've only been stationed in Texas 2 years so this was our first trip into the midtown area since we live so far north and don't have a need to travel into downtown Houston. Anyhow, we test drove a 2006 BMW X3 that appeared to be in great condition. Our salesman was Boris. When we test drive the vehicle we noticed tire pressure warning light was on and the check engine soon light as well. So we asked about it and we were assured that it would be taken care of. After looking at vehicles for 2 days all around Houston we settled on that one. We drove it home 12/31 and about half way back up to Spring the same light for tire pressure that we were assured would be taken care of was back on. We immediately called the dealership. We understand vehicles are bought AS-IS but to have engine lights and such coming on as you're driving it home? No bueno! We had it looked at in Jan 3 and Discount Tire. So turns out a sensor on the rear passenger side needed to be fixed. We paid discount tire to take care of it. The truck sat in the driveway until the weekend where our daughter could come home and drive it back to San Antonio. So as she was driving it back to San Antonio, the engine light that we were told was fixed was on again. My daughter took it to Auto Zone in Dan Antonio to have them hook up the computer to read the codes. Turns out there is an engine coil in cylinder 4 that needs to be replaced. We've had this vehicle a whopping 11 days. I totally get "used" and "as-is" but damn at least be honest with us about the codes it is pulling. I don't mind fixing things that are wrong, but I HATE being misled and being told that you fixed something when you clearly did not! Lesson learned? Don't shop at this dealership. As a military family we pride ourselves on working with good people since we have to move around so much. But this vehicle was for our daughter and they knew that because we told them!!!! To put her in ANY kind of danger or concern whatsoever is what truly bothers me as a parent. When my husband contacted Boris he kept saying "well I told you it was as-is" my husband said yeah I got that but you basically lied to us because those codes were not addressed like you reassured us they would be! If you want return customers the least you could do is tell the whole truth. That's all a customer wants. I'll make sure to never patron this dealership and will let our friends know our experience so that other military personnel don't make the mistake we made. If a vehicle is As-Is ask them specifically to hook it up to the computer to ensure you are not buying a problem. Don't be like us which is trusting that they did what they said they would. Don't be trusting of the "sales guy". More