BMW of Crystal Lake

Our salesperson, Roman, was excellent, and Dan was great to deal with, as well. I couldn’t be more satisfied with my experience, and with my new vehicle! to deal with, as well. I couldn’t be more satisfied with my experience, and with my new vehicle! More

An Outstanding Experience at Anderson Motor Co - 2020 BMW X3 I recently had the pleasure of purchasing a BMW X3 from Anderson Motor Co./ BMW in Crystal Lake, IL, and I couldn't be more thrilled with the e X3 I recently had the pleasure of purchasing a BMW X3 from Anderson Motor Co./ BMW in Crystal Lake, IL, and I couldn't be more thrilled with the exceptional service, attention to detail, and the stress-free buying process, especially considering I'm from out of state. Living miles away, I was a bit anxious about finding the perfect car, one that had all the features I desired, without being able to see it in person. However, 'Sales-genius' Kendrick quickly alleviated any concerns I had. Kendrick was not only extremely helpful but also friendly, outgoing, and incredibly knowledgeable about the SUV. What truly stood out was Kendrick's responsiveness. He answered all of my questions promptly and thoroughly, providing peace of mind during the remote buying process. Kendrick's dedication to ensuring I had all the information I needed made the entire experience seamless. At the time of purchase, Anderson Motor Co. added many little touches that made a huge difference. The car was not only washed and detailed to perfection, but they went above and beyond by having a BMW expert spend time with me, going over numerous features. They even made the thoughtful gesture of taking a photo of me in front of the car, adorned with a big red bow on the hood! In addition to the outstanding service, the 2020 BMW X3 itself represents great value. The sales fees were extremely competitive, and there was absolutely no sales pressure throughout the entire process. The attention to detail from Anderson Motor Co., coupled with the features of the BMW X3, exceeded my expectations. In conclusion, I highly recommend Anderson Motors Co. for anyone looking to purchase a vehicle, especially if you're from out of state. Kendrick and the team went above and beyond to make my car-buying experience exceptional. Thank you, Anderson Team, for the outstanding service, competitive pricing, and the joy of driving my new 2020 BMW X3! More

One of the best dealership experiences I've had was with BMW of Crystal Lake. There are 5+ BMW dealerships in my area, but I chose to purchase my X5M from BMW of Crystal Lake (about 800 miles away from BMW of Crystal Lake. There are 5+ BMW dealerships in my area, but I chose to purchase my X5M from BMW of Crystal Lake (about 800 miles away from me). I called out of the blue to inquire about one in stock, and the salesman, James Orton, was very responsive and shared a few details. I then worked with James & their sales manager, Heather Lublink, over the next week regarding pricing, general questions, financing, etc. Heather & James were extremely accommodating, responsive, and transparent. We reached a deal rather painlessly & I flew in to pick up the car about 2 weeks after the first call. The finance manager, Mike, was also wonderful to work with. He was straight forward, honest, and knowledgeable. Their BMW genius, Devon, was extremely professional and helpful during my airport pickup. Everyone at BMW of Crystal Lake was professional, accommodating, respectful, considerate, and just overall good people. Every negotiation felt like a normal conversation & I could tell they actually cared about my business and satisfaction. Most dealerships treated me like a nobody. Not this one! I really enjoyed working with them & getting to know everyone throughout the process. They all seemed just as excited as I was to take delivery! Big thanks to James, Heather, Mike, Devon, and everyone else involved in my X5M purchase/delivery & making it such a special day! Everyone truly went above & beyond - and it showed. I'll definitely be back for my next BMW; regardless of distance. More

Multiple issues with this dealership. I did request to speak with the owner of the dealership and was told he never comes in; does not have voice mail or email and they can only leave a I did request to speak with the owner of the dealership and was told he never comes in; does not have voice mail or email and they can only leave a note on his desk. More

Anderson Motors has always been professional in everything they do. My wife and I not only went through that tedious paperwork that is necessary when buying a new car, but we had fun do it. If a B everything they do. My wife and I not only went through that tedious paperwork that is necessary when buying a new car, but we had fun do it. If a BMW is your future, Anderson Motors is the place to be. They treat you right. More

Ralph was amazing to work with he kept me informed through the entire process me and my husband was so comfortable working with him overall amazing experience through the entire process me and my husband was so comfortable working with him overall amazing experience More

Ralph made the purchase of our new X5 an absolutely wonderful experience. Not only did he work out an excellent price for our vehicle but he literally went the extra mile (maybe even 100 miles) to help wonderful experience. Not only did he work out an excellent price for our vehicle but he literally went the extra mile (maybe even 100 miles) to help us get the vehicle we wanted and according to our needs. I highly recommend him and would call him in a heartbeat if I needed anything. More

James Orton was amazing. He understood that I didn’t want to spend a lot of time at the dealer and tailored his style accordingly. to spend a lot of time at the dealer and tailored his style accordingly. More

They are very fair and the experience was pleasurable overall. Staff was friendly and Ralph was great and very accommodating. I love my new 2021 X5. overall. Staff was friendly and Ralph was great and very accommodating. I love my new 2021 X5. More

The staff was prepared and friendly. Jordan was my sales associate and he was very knowledgeable and quick to get me on the road for my test drive. He was very helpful and professional throughout the whole associate and he was very knowledgeable and quick to get me on the road for my test drive. He was very helpful and professional throughout the whole process. I will definitely buy from him and BMW of Crystal Lake for my next BMW. Overall and wonderful experience. More